Job Description

Assistant Front Office Manager

What you will be doing: Assist the Front Office Manager in all aspects of the department and ensure service standards are followed Provide managerial support for Reception, Royal Service, Fairmont Gold and Guest Services in the daily operational duties for these areas Consistently offer professional, friendly and engaging service Maximize productivity through effective staffing and scheduling Maximize additional revenue and motivate colleagues through by implementing or maintaining colleague incentive programs Coach and mentor Front Office colleagues in personal and professional development Engage colleagues through active leadership, timely action planning, consistent communication, and meaningful recognition Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation Train supervisors and fulfill training role in the absence of the trainer Assist guests regarding hotel facilities in an informative and helpful way Follow department policies, procedures and service standards Follow all safety policies Other duties as assigned

Your experience and skills include: Service focused personality is essential and previous leadership experience required Excellent written and verbal communication, interpersonal and leadership skills Highly organized, results-oriented with the ability to be flexible and work well under pressure Degree or Diploma in Hospitality Management is an asset Minimum 1-year previous proven supervisory experience Must have the ability to handle a multitude of tasks and Guest requests Prior experience working with Opera or a related system Should possess or seek certification in basic First Aid Ability to work independently and prioritize responsibilities Experience with a hotel loyalty program an asset Computer proficiency in a Windows environment, Word, Excel, PowerPoint Communicate thoughts, actions and opportunities clearly with strong networking skills Ability to lead by example, believe in a strong team culture and set the scene for high performance Our Commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS Schedule: Full-time