Nestled in the city\'s heart, Mandarin Oriental Downtown, Dubai, offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.

With unparalleled views of Dubai\'s skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and a 259 Rooms & Suites.

Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai, it\'s not just a hotel but a lifestyle destination, offering relaxation, luxury and memorable experiences.

As the Office Liaison Manager, you will play a pivotal role in the onboarding of tenants onto the office floors of our luxurious hotel and residence/office for lease. Reporting initially to the Hotel Manager and later transitioning to the Director of Residences, you will be responsible for fostering positive relationships with tenants, ensuring a seamless integration process, and establishing effective communication channels between hotel management, office occupants, and the landlord (Wasl Properties). This role also involves the conceptualization of innovative amenities to enhance the tenant experience and contribute to revenue growth.

Key Responsibilities:

Tenant Onboarding:

• Coordinate and oversee the onboarding process for new office tenants.
• Provide a warm welcome, introducing them to the facilities and amenities available within Mandarin Oriental Downtown, Dubai.

Communication:

• Serve as the primary point of contact between hotel management, office occupants, and Wasl Properties.
• Facilitate clear and timely communication regarding building policies, updates, and relevant information.

Issue Resolution:

• Address and resolve tenant concerns promptly, ensuring a high level of satisfaction.
• Collaborate with various departments to resolve maintenance, service, or other issues affecting office spaces.

Relationship Management:

• Cultivate positive relationships with tenants to enhance the overall experience and encourage tenant retention.
• Organize periodic meetings or events to foster a sense of community among office occupants.

Collaboration with Hotel Departments:

• Work closely with the hotel\'s facilities, security, and housekeeping teams to ensure that office spaces are well-maintained and secure.
• Oversee the entrance of Mandarin Oriental Downtown and manage two reception desks to ensure a welcoming and efficient experience for guests and tenants.

Engagement with Wasl Properties:

• Work closely with Wasl Properties to align on building management and ensure seamless cooperation in property-related matters.

Innovative Amenity Conceptualization:

• Propose and develop innovative amenities and services for office tenants to enhance their experience and contribute to increased revenue generation.

Tenant Services:

• Coordinate services and amenities for office tenants, such as meeting room bookings, catering, and concierge services.

Documentation and Reporting:

• Maintain accurate records of tenant information, agreements, and communications.
• Generate regular reports for the Hotel Manager regarding tenant satisfaction and ongoing activities.

Qualifications and Requirements:

• Bachelor\'s degree in Business Administration, Hospitality Management, or a related field.
• Proven experience in a similar role within the luxury hotel or property management industry.
• Strong interpersonal and communication skills.
• Exceptional problem-solving abilities and conflict resolution experience.
• Demonstrated ability to collaborate effectively with cross-functional teams.
• Creativity and innovation in conceptualizing tenant-focused amenities.
• Knowledge of property management systems and excellent organizational skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Familiarity with Dubai real estate and leasing practices is advantageous.

If you are passionate about creating unparalleled experiences for tenants in a luxurious setting and possess the required qualifications, we invite you to apply! We look forward to welcoming an enthusiastic and dedicated individual to our team!

Mandarin Oriental