Job Description

We are looking for a dynamic and experienced Office Coordinator to oversee the administrative and operational functions of our cleaning service office. This role requires strong leadership skills, the ability to manage a team, and a deep understanding of service coordination. The ideal candidate will ensure efficient office operations, support the field teams, improve client service, and contribute to overall business performance.

Key Responsibilities:

1. Office & Operations Management

Oversee the daily operations of the office and ensure a smooth workflow between departments. Monitor and improve internal processes to ensure operational efficiency. Supervise administrative staff and ensure timely task completion. Coordinate with field supervisors to manage daily job assignments, shift planning, and emergency deployments.
2. Team Supervision & Coordination

Manage and lead the office support team, ensuring high performance and accountability. Maintain updated records for all cleaning staff including contracts, IDs, visas, and training certifications.
3. Client Communication & Service Oversight

Serve as the escalation point for client complaints and service issues. Maintain strong relationships with key clients and ensure high satisfaction levels. Review and ensure timely responses to inquiries, quotations, and service feedback.
5. Reporting & Administration

Generate and review operational and administrative reports for management review. Ensure documentation is complete, accurate, and up-to-date (invoices, contracts, job logs). Collaborate with the finance team for payroll inputs and billing coordination.
Job Type: Full-time

Pay: AED3,000.00 - AED4,000.00 per month

Education:

Bachelor's (Required)
Language:

english (Required) * hindi (Required)