Job Description

Ocean Freight Operations Specialist -Chinese Speaking

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.


Who moves mountains even across oceans? You do.

- DHL Global Forwarding has an opening for an

Ocean Freight Operations Specialist -Chinese Speaking

in

Dubai, United Arab Emirates.

Join us in connecting people and improving lives!

In this Ocean Freight Operations Specialist -Chinese Speaking position

Under general/ limited supervision, support delivery of ocean freight forwarding processes and activities for internal and external customers Provide timely and effective administrative support such as gathering operational requirements, arranging customer visits, responding to tariff queries, etc. Perform administrative tasks such as research, data processing and validation, and documentation Assist in compiling requirements for freight control center, and details, information and instructions for operations team Share allocation and reservations of freight on planned line haul Assist in ascertaining freight rate on incoming and outgoing materials and products based on analysis of tariff rates, freight classifications, delivery schedules and deadlines Answer queries, prepare information for customer visits and participate in customer visits to maintain close business relationship with existing clients and enhance customer retention Gather information and data for shipping tenders Record and share information, and handle day-to-day shipment documentation for freight forwarding Reconcile data and generate reports and updates for account performances to support other team members Follow and achieve compliance with established procedures and ensure proper usage of OFR Ops/CS processes and policies Resolve recurring issues faced during delivery as per defined processes, systems and methods Support team members with less experience in different/ difficult situations
In area of OFR product:


Create and/or confirm transport orders, perform and optimize bookings Prepare, control, and distribute all required Import/Export documents Identify performance issues of suppliers, and propose solutions to improve performance Update Customs shipment information and physical status, resolve customer issues and incidents

Stakeholders

May influence others within the job area through explanation of facts, policies and practices Support and interact with senior colleagues of own and other teams Develop a network of contacts to build up relationships and strengthen the organizational, product and market knowledge Address task-related issues appropriately to maintain work relationships

Management Responsibility

Individual contributor without direct responsibility for leading others Provide assistance and training to lower level employees Delegating and reviewing the work of lower level employees

Now, here is what we need from you!

Vocational/Specialized/Technical/Certification more than 2 years Proficiency with Chinese speaking.

We offer:

Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals. Possible further career development Competitive salary

Why join DHL Global Forwarding?

We are part of DHL Group, the world's leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html



Our

TOP EMPLOYER prestigious certification

attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization is an ongoing key focus area.



We aspire to become the undisputed leader in our industry,

when people think of forwarding; we want them to think DGF

because we have:



The

largest global network

with more than ~30,000 passionate employees The most

efficient processes

and

fastest response times

The

best solutions

and

best customer service

Our Vision:

The Logistics Company for the World.

Our Mission:

Excellence. Simply Delivered.

Our Purpose:

Connecting People, improving lives.

Our Values:

Respect & Results

Our Goals:

Employer, Provider, and Investment of Choice, Living Responsibility



DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.


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