Job Description

Company Description

"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder


Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

18,000 trained professionals 350+ locations worldwide Fortune 500 Globally unified systems

Assist Supervisor and Manager with all aspects of the operation while ensuring the proper and timely movement of freight and providing an exceptional customer service.

Ensure smooth and timely freight process flow. Prepare various documents for international transportation. Ensure accurate and timely client and vendors billing and data entry into our operating system. Interact with our customers in arranging their international export shipments, meeting customer service standards. Understand department process flow, constantly looking for areas to improve efficiency. Ensure all customers standard operating procedures are followed as per Customer SOP. Monitor shipment reports to ensure total customer satisfaction.
Support the Supervisor in the following areas:

Allocating workloads within team to ensure smooth operations during peak activity or staff absence. Monitoring workboards to ensure internal KPI's are met e.g. timely data entry Build and maintaining strong relationships with customers. Assist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer. Assist in retention calls and complete customer reviews with your regular customers to document in the CRM. Monitor invoicing and BNP report where needed. Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations. Be a guide for the team - mentor agents and ensure that positive attitude is maintained within the team. Promote productivity tools within the team (e.g. using workboard, invoice processing, expo) Be continuously open and positive to implementing new system changes and enhancements with the team.

Qualifications

A good understanding of Expeditors' products, services and systems Good market and product knowledge Hazardous Materials certification (preferred) 5 years of industry specific qualification (country specific) Customer focus Expeditors' applications and system knowledge Software proficiency, especially Microsoft Office (Excel, Word etc.). Written and verbal communication skills; English proficiency Effective interpersonal skills, including listening, providing feedback, and teamwork Process improvement Proactive, strong organizational skills; time management Self-reflecting and open to feedback Initiative and ability to work in autonomy Reinforcing company culture Proven leadership attitude and background; building team environment

Additional Information

Expeditors offers excellent benefits:

Paid Vacation, Holiday, Sick Time Health Plan: Medical Life Insurance Employee Stock Purchase Plan * Training and Personnel Development Program