Noc Operator L1
Dubai, DU, AE, United Arab Emirates
Job Description
Date Posted:
24 December, 2025
Industry:
IT Services and IT Consulting
Location:
VAPORVM IT SERVICES DMCC
:
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NOC Operator (L1)
Position Summary
First line of monitoring and defense, ensuring 24x7 continuous observation of IT systems, applications, and networks.
Core Responsibilities
Monitor dashboards, alerts, and logs.
Perform initial triage based on SOPs/runbooks.
Escalate incidents to Shift Lead/L2 if unresolved.
Record incidents in ITSM system accurately.
Provide real-time acknowledgment of alarms.
Required Experience
1-3 years of IT operations/helpdesk/NOC monitoring.
Exposure to enterprise monitoring tools.
Skills
Basic networking and server knowledge.
Familiarity with ITSM tools (ServiceNow, BMC).
Communication and teamwork skills.
Arabic Language Business Proficiency
Certifications
ITIL v4 Foundation (preferred).
CompTIA Network+ / Microsoft AZ-900 (advantage).
Key Deliverables
Incident tickets with complete details.
Initial troubleshooting actions.
Real-time alert acknowledgment.
KPIs
MTTA (Mean Time to Acknowledge).
First line resolution rate.
Accuracy of incident records.
Reporting
Reports to NOC Shift Lead (L2).
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Job Detail
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Job IdJD2225821
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, DU, AE, United Arab Emirates
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EducationNot mentioned