Ensure that all Guest Services Executives report to duty on time and are well groomed
Check the Rate Discrepancy Report ensuring that all rate codes, discounts, market segments, source, and channel codes as well as packages are correctly entered into thesystem
Ensure that the CID report is completed correctly and in a timely manner
Ensure that the privacy and security of all guests are maintained and that no information is disclosed to anybody
Be fully aware of emergency procedure (i.e. in case of fire) defined in the Emergency Evacuation Operations Plan and be able to handle such situations
Ensure that all Traces of the day have been resolved and file a copy of the report
Handles visitors during the night shift in a professional and effective manner in liaison with security
Ensure that all required back-up reports are printed before system goes down for close day.
To represent the management during the night and to supervise the operation in all areas of the hotel.
Check all updated registration cards ensuring that the information is complete, all necessary documents attached and sufficient payment guarantee has been taken
To ensure everything runs smoothly and maximum guest satisfaction is achieved
Record any major incidents and important information in the Duty Manager\xe2\x80\x99s logbook.
Liaise closely with the Night Auditor regarding balancing the day\xe2\x80\x99s revenues and the close-day procedure
Job Type: Contract Contract length: 36 months
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