Night Manager

Dubai, United Arab Emirates

https://www.mncjobsgulf.com/company/accor

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Job Description

Company Description
SO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant-garde design and creative approach to the world of luxury.

We are seeking a professional and customer-focused Front Office Night Manager to join our luxury hotel in Dubai, United Arab Emirates. The ideal candidate will oversee all front office operations during the night shift, ensuring exceptional guest experiences and smooth hotel operations.

Manage and supervise the night shift front office team, including reception, concierge, and bell staff
Oversee check-in and check-out procedures, ensuring efficiency and guest satisfaction
Handle guest inquiries, complaints, and special requests promptly and professionally
Monitor and optimize room inventory and rates during night hours
Ensure accurate and timely completion of night audit procedures
Coordinate with other departments to address any guest-related issues or emergencies
Maintain a safe and secure environment for guests and staff during night hours
Prepare daily reports and communicate important information to the day shift management
Train and mentor front office staff to maintain high service standards
Implement and uphold hotel policies and procedures

Qualifications

Bachelor's degree in Hospitality Management or related field
Minimum 3-5 years of experience in hotel front office operations, with previous supervisory or management experience
Excellent communication and interpersonal skills
Strong leadership and team management abilities
Proficiency in hotel management software and systems
Exceptional problem-solving and decision-making skills
Ability to multi-task and work efficiently in a fast-paced environment
Attention to detail and commitment to delivering high-quality guest experiences
Knowledge of hospitality industry standards and best practices
Familiarity with local tourism regulations and cultural norms in Dubai
Fluency in English; Arabic language skills are highly preferred
Hotel management certifications are a plus
Flexibility to work night shifts, weekends, and holidays as required