Assists in installing, maintaining, and repairing networks, mobile devices, telephones, Nurse Call System end points, radios and pagers across KSFH&RC. Minimizes the timespans of service interruptions, increases KSFH&RC productivity, and creates a more satisfied user community in the long run.

Essential Responsibilities and Duties

1.Assists in installing, repairing, and maintaining networks, mobile devices, telephones, Nurse Call System end points, radios and pagers to meet end-user needs. 2.Uses schematic drawings, verbal instructions, or manufacturer's instructions and manuals to diagnose problems with equipment and make repairs. 3.Provides desktop implementation, schedule coordination, move, add, change and disposal services when requested. 4.Provides Level 2 network field support for devices and communication devices. 5.Apply patches to configuration items as deemed necessary by the different infrastructure teams and the Information Security and Disaster Recovery Department. 6.Provides onsite technical support during corporate events. 7.Administers and implement standard and minor changes as indicated in the change classification matrix. 8.Follows prescribed system safety and security procedures of computing environment. 9.Participates in self & others' education, training and development, as applicable. 10.Follows all hospital related policies and procedures. 11.Performs other related duties as assigned.

Education

Diploma in Computer Science or related discipline, or High School Education is required.

Experience Required

One (1) year of related experience with Diploma, or three (3) years of related experience with High School Education is required.

Other Requirements(Certificates)

N/A