Nbs Cairo It Manager
Cairo, Egypt
Job Description
Position Snapshot
Location: Cairo, Egypt
Company: Nestlé Business Services
Full-time Bachelor’s degree, preferably in Computer Science, Management Information Systems, or 3+ years experience in equivalent IS/IT disciplines. Hands on experience with PC/Windows, MS Office (Word, Excel, Outlook, Project, Access and Visio), and strong background in troubleshooting and supporting desktop/laptop issues Good understanding of Local Area Network (LAN), TCP/IP and general networking concepts, as well as WINTEL environment, Virtualization and Cloud based solutions concepts.
Company: Nestlé Business Services
Full-time Bachelor’s degree, preferably in Computer Science, Management Information Systems, or 3+ years experience in equivalent IS/IT disciplines. Hands on experience with PC/Windows, MS Office (Word, Excel, Outlook, Project, Access and Visio), and strong background in troubleshooting and supporting desktop/laptop issues Good understanding of Local Area Network (LAN), TCP/IP and general networking concepts, as well as WINTEL environment, Virtualization and Cloud based solutions concepts.
Position Summary
Joining Nestlé means you are joining the largest food and Beverage Company in the world. At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future. You will ensure IT support to our Cairo based Center of Scale (CoS) end users by providing local IT support regarding the infrastructure (Wintel, Network, Voice, Video, Enterprise Computing) and all others IT areas (desktops &laptops, printers, O365 collaborative toolset, user admin) through direct support and by coordinating the local resources and/or managed services.
A day in the life of...
- Provide local IT support to incident or request tickets raised by the End-Users or Nestle’s remote IT teams, through Managed Services and/or local IT resources.
- Organize and coordinate IT Support activities to end users leveraging local Managed Services and/or local IT resources, to ensure a day to day sustainable and flexible IT proximity support. End user education/training on IT best practices and Collaboration tools (i.e. O365), as well as security awareness, to ensure successful end users onboarding.
- Understand the business requirements of CoS as well as overall Nestle IT context including local adherence and understanding of relevant standards, solutions, organization and ways of working. Ensure capacity planning for CoS scope evolution. Ensure business intimacy with CoS and Nestle IT stakeholders and enable agility to respond to business opportunities by ability to react quickly to customer needs & coordinate actions to deploy solutions in timely manner. Participate in Operational Services Reviews
- Represents the local/on-site Nestle IT presence and hands and eyes. Participate in IT projects, working as local support for IT implementations.
- Ensure Security & Compliance , respecting any applicable Standards or guidelines in IT areas. In charge of the organization of IT Rooms and IT Stocks in the location.
- Ensure IT Asset Management data reliability, keeping the information updated whenever an IT asset is received, shipped, updated or installed.
- Represent Nestle IT in creation and review of DRP documentation and exercises, ensuring alignment between CoS BCP and DRPs of relevant Nestle IT functions
- CAPEX planning and ordering based on Nestle IT recommendations and CoS requirements.
What will make you successful
- Detail Oriented and Organized
- Leadership and Communication skills
- Strong problem-solving skills
- Flexibility and adaptability to the demands and requirements of a fast-paced environment with multiple priorities; ability to work on multiple projects and assignments simultaneously
- Bilingual English & Arabic
Benefits
We are Nestlé, the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we'll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geographies, working with diverse teams and cultures. Want to learn more? Visit us at www.nestle.com .
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Job Detail
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Job IdJD1406684
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCairo, Egypt
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EducationNot mentioned