Job Description

Job Title Sales / Business Development

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Job Number 22152454 Job Category Sales & Marketing Location JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY The Multi-Property Sales Manager is responsible for the property's strategic and proactive sales efforts at the JW Marriott Marquis Dubai, Al Maha, A Luxury Collection Desert Resort and Spa and Le Meridien Al Aqah Beach Resort. The position shares responsibility for achieving group revenue goals, Catering revenue Goals, Transient revenue goals and guest and associate satisfaction and implements the brand's service strategy and applicable brand initiatives in all aspects of the sales process. The position provides day to day leadership oversight to the on-property sales associates with a focus on building long-term, value-based customer relationships that enable achievement of the hotel's' sales objectives. The position has ultimate accountability for ensuring that the team maximizes sales revenue opportunities by up-selling and accurately forecasting for all events whilst making key decisions around the hotels corporate government & GCC business Strategy. SCOPE / BUSINESS CONTEXT A Full Time position based at JW Marriott Marquis Dubai / Al Maha, A Luxury Collection Desert Resort and Spa/ Le Meridien Al Aqah Beach Resort Number of Direct Reports - 0 Titles of Direct Reports N/A CANDIDATE PROFILE Experience: 2 years experience in the sales and marketing or related professional area. Previously a sales manager in 4/5 star hotel. Experience of selling in UAE Government and GCC Market is essential. Fluent Arabic speaker both oral and written is essential. Marriott sales experience is desirable but not essential. Skills and Knowledge Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Writing - Communicating effectively in writing as appropriate for the needs of the audience. Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.). Number Facility - The ability to add, subtract, multiply, or divide quickly and correctly. Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. Mathematics - Using mathematics to solve problems. Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Analytical/Critical Thinking - The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems. Originality - The ability to come up with unusual or clever ideas about products, services or situations, or to develop creative ways to solve a problem. Create and Maintain Relationships with Clients - Reach out to clients to help manage the business process, set and meet client expectations and deliver according to the budget. Exceeding Customer Expectations - Providing services that are above and beyond for customer satisfaction and retention. Selling or Influencing Others - Convincing others to buy merchandise/goods or to otherwise change their minds or actions. Proactive Selling - Taking action to go out and get clients and close sales whilst demonstrating understanding of strategy to ensure of achieving budgeted revenue goals in Group Room Revenue, Catering Revenue and ADR. Demonstrating Knowledge - Demonstrating knowledge of job-relevant issues, products, systems, and processes. Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work. Education or Certification 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years experience in the sales and marketing or related professional area. OR 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management CORE WORK ACTIVITIES The following are specific responsibilities and contributions critical to the successful performance of the position: Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative. Targets corporate government and GCC accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation. Partners with corporate government and GCC counterparts to effectively manage the business opportunity. Responds to incoming opportunities for the hotels that are outside parameters of the Event Booking Center. Handles all opportunities if hotels does not participate in an EBC. Identifies, qualifies and solicits new business to achieve personal and each hotel s revenue goals. Focuses efforts on corporate government and GCC accounts with significant potential sales revenue. Handles complex business with significant revenue potential as well as significant customer expectations. Develops effective corporate government & GCC sales plans and actions. Designs, develops and sells creative catered events. Maximizes revenue by upselling packages and creative food and beverage. Understands the overall market - competitors strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. Closes the best opportunities for each property based on market conditions and individual property needs. Uses negotiating skills and creative selling abilities to close on business and negotiate contracts. Utilizes MarrWeb for resources and information (e.g., Training Energizers, etc.). Leverages available eTools (e.g., eRooming Lists, eProposals, Passkey, etc.). Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc. Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities.

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