Job Description

CRM Developer



Job Purpose

The role provides support, maintenance, and development of applications and systems to fulfill business objectives. Responsible for 100 percent system availability and providing solutions as per the defined SLA for issues.



Key Result Areas

Must have strong knowledge of customization and configuration in MSCRM application

Must have ability to write MSCRM plugin, workflow, and form customization

Must have experience in SQL Server Integration Service

Must have ability to work on Windows services

Must have ability to work on .NET-based applications and components

Provide response to resolution of service tickets within agreed SLAs

Perform root cause analysis for incidents and implement fixes after proper testing

Proactively check server status to ensure applications and systems are fully operational and available for users

Analyze business requirements and translate them into technical specifications

Collect data and analyze metrics related to requirements

Review test results

Deploy bug fixes in test environment and perform system integration testing

Write technical specifications

Participate in code reviews

Perform maintenance on existing code base

Coordinate user testing and take appropriate actions to move changes to production



Operating Environment, Framework and Boundaries, Working Relationships

Coordinate with team members and other functional teams

Participate in backup and training activities

Adhere to information controls and security procedures

Provide general administrative support including meetings and knowledge transfer



Problem Solving

Break down complex issues and identify key information and options

Present and discuss problems with others to find permanent solutions

Investigate and understand causes of defects

Interpret, understand, and resolve user support issues

Perform root cause analysis

Recommend solutions to system or process obstacles



Decision Making Authority and Responsibility

Design functional solutions to business requirements

Use effective judgment to evaluate options and achieve results within timeframes

Highlight concerns affecting deliverables



Knowledge, Skills, Qualification and Experience

7 to 9 years of experience in product design and implementation

Strong technical knowledge in MSCRM application

Experience in production support

Moderate to strong understanding of banking domain

Ability to review, understand, and improve program code and documentation

Good verbal and written communication skills including documentation

Ability to interpret solution documentation and recommend improvements

Ability to multitask in a dynamic environment

Ability to develop large-scale web and database applications

Ability to manage multiple projects with multiple deadlines

Ability to communicate clearly with business users and project managers

Ability to innovate and provide functional applications with intuitive interfaces

Ability to complete all phases of software development life cycle including analysis, design, functionality, testing, and support

Degree in Computer Science or equivalent qualification

About Virtusa

About Virtusa

Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth -- one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.



Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.



Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.