Job Description

About this opportunity

We are now looking for an IT Engineer Graduate to perform IT services like operations support / maintenance and administration of customer systems. The position is part of a customer team and works always in customer premises or remotely for the customer wherever possible. The engineer provides support and maintenance of required customer products/systems and their relative sizing and optimization. Engineer validates the provided change requests and implement the same and identifies all anomalies respect of system specification and makes a first diagnosis of possible causes.

What you will do

Work on the support and maintenance of IT systems with third-party supervision. Perform daily routine tasks like health checks, routine maintenance Monitors the system or gets alert from monitoring teams and take necessary actions Resolve customer trouble tickets and complains on emails Entertains service requests from users Handle dimensioning, capacity planning, and support the selection of products. Study the impacts of the system and write technical documentation. Oversee preparation and verification of test results in conjunction to developing test simulators and automation. Perform tests of IT systems and define test strategies. Analyze test results and alignment with the client, and share critical metric/s with the customer

You will bring

Education: Academic degree, minimum on bachelor level, in engineering (IT, Telecommunications) You should have presentation, communication, and administrative skills. Problem solving, critical thinking and knowledge sharing skills. Ericsson portfolio awareness Applying expertise & technology Delivering results and meeting customer expectations Planning, organizing, and analyzing. You will follow processes and procedures. Analytical and task oriented

Additional requirement

:

Arabic speaking mandatory

Join our Team

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About this opportunity:

Join the Ericsson team as an Operations Support Specialist! In this role, you will ensure our local operations teams are well-equipped with essential resources, training, and tools to perform their activities effectively. You will play a crucial role in enhancing organizational efficiency by providing logistical and administrative support. If you thrive in fast-paced environments where your skills in operations management will be put to good use, we welcome you to become a part of our dynamic team.

What you will do:

Provide management, logistical, and administrative support for Field Services organization. Monitor and report on the operational performance. Manage the transition of resources, services, and activities during organizational changes. Ensure adherence to operational processes and promote continual service improvement. Provide cost quotations for new pre-sales or add-on sales opportunities. Ensure local compliance and provide training related to occupational health and safety.

The skills you bring:

Business and operations support. Identity And Access Management. Business Continuity And Disaster Recovery. Ericsson Information Security Management System. Process Management. Ericsson Information Security Assessments and Audits. Contract Lifecycle Management. Regulatory Compliance. Ericsson Information Security Risk Management Instruction. MS Delivery Strategies. Work Level Agreement (WLA) and Service Level Agreement (SLA). * Change Management.