:Join our TeamAbout this opportunity
We are looking for a Managed Services (MS) Delivery Manager. In this role, you will be Leading the delivery of IT Managed Services (Infrastructure domain) with in a sophisticated service delivery framework and strict SLAs!What you will do
Processes and Stakeholder Management

• Development as well as to ensure adherence to the agreed processes.
• Develop, maintain, and govern service descriptions.
• Managing the Operational KPI & Secure the MS delivery SLA compliance.
• Stay informed on all incidents and work closely with IT Service managers as needed. Client Engagement and drive communication towards stakeholders
• Communicate service performance/update/changes to all the stakeholders on a regular basis.
• Participate in commercial discussions (internal and external) as needed.
• Participate in governance meetings with Internal & Customer stakeholders.
• Support resource planning activities in relation to the capacity/availability required for each service.
• Execute decommission of any services if/when needed.

MS Cost Management

• Support in budgeting and cost management
• Follow up financial performance, track and manage deviations.

MS Performance Management

• Monitor delivery and make sure delivery are in line with agreements for all services delivered (internal and external)
• Initiate corrective actions when targets are not met.
• Continuously work on improving services from all aspects.
• Improvement plans to be coordinated and communicated to respective stakeholders through proper channels.
• MS Delivery Management
• Works closely with MS COO and other MS Delivery Managers
• Resource management, resource planning & competence development for all competencies linked to services scope in your area.
• Planning and resource management for supporting customer special events
• Setting the resource mix strategy. optimising the delivery models and crafting more efficient delivery teams through Quality Assurance
• Follow up the quality of the deliveries and be updated on the related reports and input from Operational control for the service(s) in scope.
• Accommodate and coordinate the business requirements of the SLA/SLO of the service in cooperation with different stakeholders.
• Ensure the deployment of the control tools and follow up on the agreed KPI for the service.
• Follow up with supplier(s) or internal operation on the agreed continual service improvement activities.

Add on sale & projects delivery.

• Initiate and support the account engagement for add on sale opportunities.
• Review and finalize acceptance criteria for projects impacting service delivery scope in your area.
• Ensure projects delivers in accordance with the acceptance criteria.
• Ensure high quality service introduction on all changes to current services or of new service.

You will bring

• Academic degree, minimum on bachelor level, in engineering (IT, Telecom) or
• Overall 10+ years of experience in Leading / Managing Telco IT Infrastructure operations.
• Experience of managing complex IT environments including OpenStack & OpenShift Infrastructure
• 5+ years in Leadership role for IT Managed -Services delivery in a sophisticated service performance framework to strict SLAs.
• Good awareness of Information security and IT security principles.
• People Management skills with excellent communication skills

Why join Ericsson?At Ericsson, you\xc2\xb4ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what\xc2\xb4s possible. To build solutions never seen before to some of the world\xe2\x80\x99s toughest problems. You\xc2\xb4ll be challenged, but you won\xe2\x80\x99t be alone. You\xc2\xb4ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.Would you like to take a tour to \xe2\x80\x9cLife at Ericsson MEA\xe2\x80\x9d, visit short videoWhat happens once you apply?to find all you need to know about what our typical hiring process looks like.Encouraging a diverse an inclusive organization is core to our values at Ericsson, that\'s why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, .Primary country and city: United Arab Emirates (AE) || DubaiJob details: MS Delivery Manager

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