The F&B Delivery Manager is responsible for developing and managing an efficient delivery operation and increasing the volume of delivery sales through attaining and keeping excellent customers relations.
Key Accountabilities
Develop best practices in delivery services targeting customer satisfaction
Develop and implement the annual delivery strategy and business plan for the department across all countries
Take part in the preparation of the allocated budget of the department
Recruit, train, motivate, and evaluate his /her team to ensure that the department has the necessary skill base and that staff are optimally motivated and enabled to maximize their potential and contribution to the company
Create measurement tools and performance metrics to ensure delivery and efficiency of the function including process optimization and standardization (effective scheduling and optimizing delivery routes)
Ensure a continuous growth of the function by forecast delivery volumes, analyzing historical deliveries, sales numbers and orders as well as developing delivery platforms and delivery menus
Manage the relationship and negotiation process with suppliers including service providers and delivery aggregators delivering on promotions and delivery rates
Qualifications, Experience, Knowledge
Bachelor\'s Degree in hospitality management or business administration
5 years of experience in F&B out of which 2 years in a similar role
Proficiency in MS Office
Fluency in English
Competencies
Communication Skills
Decision Making
Teamwork
Commercial Understanding
Customer Focus
Developing and Motivating Others
Analytical Thinking
Edarabia
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