Job Description

Position Summary



The Move Coordinator manages all stages of household goods relocations, from origin to destination, ensuring on-time delivery, cost efficiency, and high customer satisfaction. They serve as the primary point of contact for clients throughout the moving process.



Key Responsibilities



1.

Client Communication

- Serve as the single point of contact for clients, internal teams, and external partners; respond to all inquiries within 24 hours.



2.

Move Planning & Execution

- Coordinate and monitor packing, transport, storage, customs clearance, and final delivery for all moves.



3.

Documentation & Compliance

- Prepare shipping instructions, customs documentation, and invoices; ensure compliance with company procedures and international relocation standards.



4.

Shipment Tracking

- Maintain up-to-date shipment statuses using internal and external systems; proactively communicate delays or changes.



5.

Issue Resolution

- Handle service disruptions, claims, and exceptions promptly and professionally.



6.

Financial Accuracy

- Work with vendors, Sales, Finance, and Billing to ensure accurate invoicing and collect prepayments from prepay customers before service delivery.



Skills



Minimum 1 year of coordination experience in Moving, Logistics, or Freight Forwarding.



Excellent customer service and communication skills (English required; French preferred). Strong organizational and problem-solving skills. Proficiency in MS Excel and other MS Office applications.

Role-Specific Requirements



Availability during the busy summer season is expected. Vacation is permitted but limited to one week during this period and must be coordinated with the team. * The company encourages taking extended time off during the less busy winter season.