Job Description

Position Summary
The Move Coordinator manages all stages of household goods relocations, from origin to destination, ensuring on-time delivery, cost efficiency, and high customer satisfaction. They serve as the primary point of contact for clients throughout the moving process.
Key Responsibilities
1. Client Communication - Serve as the single point of contact for clients, internal teams, and external partners; respond to all inquiries within 24 hours.
2. Move Planning & Execution - Coordinate and monitor packing, transport, storage, customs clearance, and final delivery for all moves.
3. Documentation & Compliance - Prepare shipping instructions, customs documentation, and invoices; ensure compliance with company procedures and international relocation standards.
4. Shipment Tracking - Maintain up-to-date shipment statuses using internal and external systems; proactively communicate delays or changes.
5. Issue Resolution - Handle service disruptions, claims, and exceptions promptly and professionally.
6. Financial Accuracy - Work with vendors, Sales, Finance, and Billing to ensure accurate invoicing and collect prepayments from prepay customers before service delivery.
Skills
Minimum 1 year of coordination experience in Moving, Logistics, or Freight Forwarding.
Excellent customer service and communication skills (English required; French preferred).
Strong organizational and problem-solving skills.
Proficiency in MS Excel and other MS Office applications.
Role-Specific Requirements
Availability during the busy summer season is expected. Vacation is permitted but limited to one week during this period and must be coordinated with the team.
The company encourages taking extended time off during the less busy winter season.

Skills Required