Job Description

Job Overview:

The Modern Workplace (M365) Adoption Lead or Change Manager is responsible for driving the adoption and transformation of M365 tools and services across the organization. The role requires a deep understanding of M365 capabilities, business and IT alignment, change management principles, and user engagement strategies. The ideal candidate will have a deep knowledge of M365 tools, such as Teams, SharePoint, OneDrive, Power Platform, and Security and Compliance. Additionally, The candidate will also have a proven track record of leading and managing complex and large-scale change initiatives, involving multiple stakeholders and business units.

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u Evaluate the current level of M365 usage and maturity across the organization, find gaps and opportunities, and set success metrics and KPIs.


u Oversee the M365 applications and increase adoption.


u Develop and deliver effective communication, training, and support for M365 users, champions, and leaders.


u Build and manage a network of M365 champions who can support M365 adoption and best practices.


u Work with different teams or units to provide solutions based on their needs. Define project KPIs and track them during and after the project.


u Measure and report on the adoption and impact of M365 tools and services, using data and feedback.


u Identify and solve risks and issues that may affect the adoption and change process and escalate as needed.


u Work with IT, business, and project teams to align and integrate M365 adoption and change activities with other initiatives and processes.


u Keep up with the latest trends and developments in M365 and provide insights and suggestions on how to use new features and functions.


u Experience in designing, deploying, and supporting Microsoft Modern Workplace solutions.


u Analyze user feedback and usage data to find patterns, trends, and areas for improvement in M365 application adoption and engagement.


u Conduct regular user training sessions and workshops to promote best practices and ensure effective use of M365 tools.


u Provide troubleshooting support for users with technical issues with M365 applications, working with IT support teams as needed.


u Lead cross-functional teams in the evaluation, selection, and implementation of new M365 applications or integrations to meet changing business needs.


u Monitor licensing agreements and software subscriptions for M365 tools, optimizing usage and costs where possible.


u Monitor and measure the adoption and impact of M365 tools and services, using data and feedback, and report on the progress and outcomes.


u Stay informed about industry trends and emerging technologies related to M365, recommending strategies for incorporating innovations into the organization's digital workplace.


u Foster a culture of collaboration and knowledge-sharing among M365 users, encouraging teamwork and information exchange through digital platforms.


u Strong knowledge of MS 365 apps, MS Exchange, MS Teams, MS Viva, MS Intune, and MS Identity & Access Management.


u Maintain documentation and knowledge repositories for M365 applications, ensuring resources are current and available to users.

Qualifications & Requirements:

Bachelor's degree in business, IT, or related field, or equivalent work experience. At least 3-5 years of experience in leading and managing M365 adoption and change projects, preferably in a large and complex organization. Experience working with M365 tools and services, and their benefits and use cases for different business scenarios and user personas. Strong knowledge and experience in applying change management methodologies, frameworks, and best practices, such as Prosci ADKAR, Kotter, or Bridges. Excellent communication, presentation, and facilitation skills, with the ability to tailor the message and delivery to different audiences and channels. Strong interpersonal, collaboration, and stakeholder management skills, with the ability to build trust and influence at all levels of the organization. Highly analytical, data-driven, and results-oriented, with the ability to track and report on adoption and change metrics and outcomes. Creative, innovative, and agile, with the ability to adapt to changing needs and expectations. * Certifications in M365, change management, or project management are desirable.