We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.

We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021-22 we reached 650 million people.

Role Purpose

To support the Business Operations Administration functions in UAE which includes mobility of employees, systems, processes, documentation, and handle internal enquiries & requests related to business operations. The role will contribute to the achievement of British Council corporate standards and meet relevant polices/ procedures.
To be a pro-active member of the business operations team. Work as part of an efficient and effective team to support the business in achieving objectives. The role will ensure that team performance adds value to the delivery of objectives and to ensure that all risks, compliance and business continuity are identified and monitored. This post will have a reporting line to the Business Operations Administrator in UAE.

Main Accountabilities:

General Administration

• Deliver office administrative tasks such as, but not limited to, clerical work, filing, scanning, archiving, updating documents and data bases.
• Plans and prioritises own work activities, responding to changing requirements to ensure effective delivery of responsibilities over a daily/weekly time horizon.
• Maintain country HR informed of mobility statuses and position of employees onboarding preparation.
• Raising purchase requisitions for Mobility and Business Operations
• Management of deposits for leases, schools, visas, utilities, and timely clearance of these during staff exit.
• Highlight any issues to country HR, recommend solutions and work in partnership to resolve any issues in a timely and efficient manner.
• Coordinate with HR for issuance of letters required for utility connections, move-in and move-out permits for leases.
• To coordinate with PROs / Exams driver ensuring that work scheduling are appropriately assigned & overseen.
• To arrange British Council staff meetings and logistics where necessary
• Arrange and co-ordinate travel, flights, hotel, bookings, and visas were necessary for senior staff and British Council visitors.
• Deliver office administrative tasks such as, but not limited to, clerical work, filing, scanning, archiving, updating documents and data bases.
• Maintain accurate records as they relate to the work area and draft routine and some non-standard documentation, reports or financial analysis/reconciliations.

Managing self & others

• Plans and prioritises own work activities, responding to changing requirements to ensure effective delivery of responsibilities over a daily/weekly time horizon.
• Tasks and coordinates others (e.g., internal colleagues or external contractors/suppliers) to complete time-limited, straightforward activities, within established procedures, to ensure efficient delivery of services. Monitors task completion to agreed quality and time standards.
• Cash management
• Facilities management

Stakeholder Management

• Act as point of contact for landlords of employee accommodation matters (Ensuring tenancy contracts are obtained, renewed on time and while vacating following all the required formalities with the authorities).
• Provide relocation information and support, shipping, customs clearance, storage details.
• Ensure all necessary work visas national IDs, education, marriage, birth certificate attestations & other official permissions are organised and provided for all staff as required.
• Receives and responds to enquiries from/to customers as single point of contact on queries relating to mobility within the country and other countries.

On-site finance related activities

• Daily income reconciliation and clearing in SAP.
• Handling petty cash
• Custodian of cheques books and maintaining cheque logs
• Handling accountable stationery
• Handover cash / cheque to Cash in transit service provider
• Processing refunds /off system payments/urgent advances
• Management of invoice scanning

Corporate Policies

• Complying to all corporate policies to the agreed standards, with a particular focus on Child Protection, Health & Safety, Fraud & Anti-bribery, Equality, Diversity & Inclusion

Special requirements:

• The job holder will be expected to be flexible in adjusting hours of work when there is an operational need to do so.

About You (essential requirements for the role):

\xef\x82\xa7 Experience working in a multi-cultural organisation in an international context
\xef\x82\xa7 Strong organisational skills with the ability to prioritise tasks and meet deadlines
\xef\x82\xa7 Ability to build effective relationships with global teams, employees and management, to achieve the delivery of high quality and effective professional services
\xef\x82\xa7 Ability to develop and manage a range internal and external stakeholder relationships, especially with service providers
\xef\x82\xa7 Strong administrative experience with the ability to interpret and follow organisational policy and practices
\xef\x82\xa7 Experience in delivering an excellent customer service and managing issues in an appropriate and professional manner
\xef\x82\xa7 At least 2 years\' experience in a similar role. Proven track record in general office administration

Desirable Requirements:

\xef\x82\xa7 Working in both public, not for profit and private sector organisations
\xef\x82\xa7 Experience of working in a matrix management structure.
\xef\x82\xa7 Knowledge of/ or managing and advising on mobility cases
\xef\x82\xa7 First degree

Language Requirements :

• Proficient in English language

Further Information

• Role: Mobility / Business Operations Administrator UAE
• Number of positions: 1
• Pay Band: PB H/4
• Location: Dubai, UAE
• Contract type: 2 years Fixed Term Contract
• Salary: Monthly Basic: 5,347 AED, Monthly Housing Allowances : 2,899.5

• Closing date: 17 February 2024
• Other: This role is open to candidates who have the right to work and are based in UAE.

*Please note that all applications should be submitted only in English.
*It is advisable to apply in advance to avoid any technical issues at the last moment

A connected and trusted UK in a more connected and trusted world.

Equality , Diversity, and Inclusion (EDI) Statement

The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council\'s Safeguarding policies for Adults and Children.

If you have any problems with your application please email

Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our \'ASK HR\' email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.

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