Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world\'s most admired and innovative brands. Al-Futtaim Group\xe2\x80\x99s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:

Prepare and ensure accurate reports and dashboards are delivered as per management requirement and outbound campaigns are thoroughly cleansed before loading on the Dialer to ensure high conversions

What you will do:

• Dialer and outbound campaigns management
• Monitor campaigns performance reached and conversions
• Prepare daily, weekly, monthly reports of outbound campaigns and CEC agents\xe2\x80\x99 performance and productivity
• Prepare and deliver schedule adherence and shrinkage reports of CEC agents and TLs
• Reconcile agents and TLs attendance against planned schedule
• Prepare ad hoc reports/ queries as per management requirement
• Participate in UAT of system launch

Required Skills to be successful:

• Advanced proficiency in MS Excel is a must
• Background or knowledge in Tableau, Power Bi, or other analytics or data cleansing software is an advantage
• MS Office skills
• Proficient in preparing reports and dashboards
• Good communication and writing skills

Analytical and highly proactive

About the Team:

This role will be reporting to MIS Supervisor

What equips you for the role:

Minimum Qualifications and Knowledge

• Bachelor\xe2\x80\x99s degree

Minimum Experience:

• 2+ years work experience in a similar role
• Knowledge of contact center metrics and environment

Job-Specific Skills:

• Advanced proficiency in MS Excel is a must
• Knowledge of Tableau, Power Bi, or other analytics or data cleansing software is an advantage
• MS Office skills
• Proficient in preparing reports and dashboards
• Good communication and writing skills
• Multi-tasking, analytical, and highly proactive

Effective time management

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world\xe2\x80\x99s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.

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