Job Description

Purpose

Represent MORIANO Brand and shop in the Qatari market. Own the customer journey end-to-end, delivering a unique clothing design experience.. Create the highest level of customer satisfaction from the moment the customer enters the shop, building strong customer bonds to convert leads into paid jobs (and recurring business). Co-create with the customer, keeping them informed at every step, while sharing the craft of clothing design with them.

Key responsibilities

Welcome customers, understand needs and explain services, prices and timelines in clear language

Create unique clothing design experiences, engaging the customer at every step

Prepare garments and capture precise notes during fittings with the Head Tailor

Create quotes, issue invoices, take payments and reconcile daily cash and POS

Manage the appointment calendar and the order tracker. Send WhatsApp updates on status and collection

Proactively contact customers when fittings or collections are due. Reduce no shows

Resolve routine issues at the counter. Escalate exceptions to the General Manager

Keep the shop floor presentable. Maintain displays and simple promotions

Capture reviews after collection and build repeat business through timely follow up

Assist with simple measurements and pinning under Head Tailor supervision

Share practical insights from experience in a tailoring or alterations shop to improve service scripts (preferred)

Support local outreach events and trunk shows using contacts in menswear preferred

Minimum requirements

Three to eight years in (fashion) retail sales or service with sales targets and daily cash handling

Customer centric mindset that thrives for service excellence

Comfortable in co-designing clothing with the customer

Willing to learn basic tailoring design elements (consultative only)

Strong interpersonal skills and clear written notes for production

Comfortable with POS and basic spreadsheets

Fluent English and Arabic

What we are offering

Competitive compensation packages aligned with skill and experience

Performance-based variable pay linked to client satisfaction and craftsmanship excellence

Health insurance coverage in compliance with Qatari labor standards

Paid annual leave and official holidays

Professional development and training opportunities to refine technical and leadership skills

Supportive, high-end atelier environment where craftsmanship and reputation come first

Long-term career growth within a brand dedicated to timeless style and artisanal excellence

Job Type: Full-time