Job Description

Job Title INT

Description

Role Overview:
Showcase your sales skills, creative flair and interpersonal skills as Membership Manager (Sales) where you will grow our market share with exciting promotional campaigns that showcase our exceptional guest offerings throughout our 4 Business Units (Fairmont The Palm, Th8 Palm, Managed by Accor, Movenpick JLT and Riva Beach Club).
About our Membership, Re-Connect: Re-Connect is a fitness and wellness philosophy. It is a way of being the best version of yourself. Membership that offers you different programs according to who you are and all around our 4 Business Units!
Key roles and responsibilities:
Develop and implement a Membership growth strategy, covering Sales, Marketing and retention, in order to deliver volume and income growth against ambitious targets
Working together with our Marketing, Sales, Finance and Revenue Teams, ensuring a full commercial success both for the Re-Connect Program and for the Fairmont The Palm Health Club.
Working together with our Marketing Team in creating and updating membership collateral and marketing materials, including letters, flyers for upcoming events, welcome packets, fact sheets, directories, surveys, and others.
Ensure the effective operating of the Residence memberships and other membership programs
Maintain all membership databases and ensure timely renewal
Ensure the Membership Team provides excellent customer service throughout the entire journey of the Guest Experience
Promote and organize fitness programs and activities for in house guest/ members and group guests
Promote the facilities and organize special events as required
Work towards achieving assigned budgets and Manage all related financial/accounting processes of all Residence members and other membership programs
Develop a membership customer journey strategy
Oversee membership campaigns, including on-site sales, direct mail, or media marketing, and work to increase members' engagement
Track all incoming leads and follow up with all current leads while maintaining a CRM database
Implement reconciliation systems with the Finance Department to ensure that Membership and Finance reporting of membership income is consistent
Develop membership retention strategies and targets throughout the 4 Business Units
Manage the communication channels between the Residences, Ownership and Hotel
Consolidate monthly reporting of all members activities
Execute membership marketing plans and programs effectively
Ensure all marketing opportunities are maximized to full potential and marketing initiatives are delivered with high impact
In conjunction with the Director of Marketing, oversee the hotels membership advertising and promotion activities, including print, electronic, and direct mail
Lead on the planning and delivery of members' events and develop a regular program of activities for members
Assist in the recruitment, development and training of all Colleagues
Other duties as assigned
Requirements & qualifications:
Hotel operations experience required within a five star luxury brand
Minimum 2 years' experience in a managerial role in a Sales environment
Computer literate in Microsoft Windows applications required
Russian speaking is an advantage
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Our commitment to Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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