Job Description

Job Title Membership Fundraising Manager

Description

Position Title: Membership and Fundraising Manager Unit: Memberships Directly reports to: Director - BD & Strategic Partnerships Location: Dubai (with 80% home-based working location) and other Emirates Direct reports: Membership Onboarding & Retention Officer Type of contract: Full time Project Commencement Date: Q4 2022 BackgroundEmirates Nature-WWF is a UAE environmental non-governmental organization, established under the patronage of HH Sheikh Hamdan bin Zayed Al Nahyan, Ruler's representative in the Western Region and Chairman of Environmental Agency - Abu Dhabi (EAD).Emirates Nature works in association with WWF, one of the world's largest and most respected independent conservation organizations. Emirates Nature-WWF has been active in the UAE since 2001 and has successfully initiated and implemented several conservation and education projects and initiatives in the region.Emirates Nature-WWF works federally and in the region with offices in Abu Dhabi, Dubai and Fujairah and is governed by a local board of directors.Job SummaryThe ideal candidate is a self-starter and will need to manage a large number of accounts, members, volunteers and participants at a large scale covering the UAE whilst remaining focused on long-term objectives. This role is a twofold role, where the successful candidate will manage the Membership Programme of EN-WWF but at the same time support the Business Development Team with their Fundraising efforts. In their capacity as Membership Manager, the successful candidate will play a key role in creating effective strategies to ensure a strong operating model where volunteers drive volunteers and increase the membership base within the UAE. The candidate must be confident and able to demonstrate previous success actualizing growth in a non-profit or member-based organization. This role will collaborate with Senior Leadership of the organization, key stakeholders in the public and private sector, key decision makers nationally and internationally. The candidate must work cohesively with all units (Conservation, Strategic Partnerships, Marketing and Operations) within EN-WWF in establishing strategic development, planning, and tactical implementation to ensure the goal of managing the membership platform, which acts as convenes of members amongst the public, the private sector and the government to ensure impact in the field of environmental sustainability and nature conservation. The role will include acquisition of members, retention of members, upselling members, the development of products, activities, initiatives and benefits for members through engagement, civil activities, certified training learning and development in collaboration with other members of the organization. The role additionally will require the management of a team, and will be liaising with other organizational members across various units and positions to assure objectives are met. The tasks outset in this role will need to assure monitoring and evaluation, assuring analytics and its required analysis for key decision making and reporting, as well as upskilling the organizational members in the fields of membership management and all its roles and responsibilities. The candidate must encompass key decision-making skills, and the ability to assure holistic strategic planning (integrated with global sustainability and environmental laws, as well as local Emirati goals as a country and per Emirate), in addition to enforcing a very strong implementation skill-set to assure success.On the other hand, as a fundraiser the candidate acts as the face of the organization with external stake holders. The BD unit is the first touch point with EN-WWF and therefore must be extremely knowledgeable of our Mission, Vision, Projects and AIMS as a non-profit conservation organization. The main responsibility of this position is to manage EN-WWF activities aimed at the business environment in order to influence companies to donate towards our projects/products.Major duties and Key Responsibilities Membership Large-scale and small-scale project management and planning skillset incorporating strategic development, governance, M&E and management of annual budgetCollaborate with leadership to implement membership engagement campaigns and further the association's reachReview and advise on current membership structure, pricing, and the value proposition of membershipImplementation, evaluation, support with acquisition, retention upselling, training and development of the members within the membership programme ensuring a strong customer journeyRecommended changes to programs and services (which can be linked to projects, programmers and other organizational activities) to ensure that they line up with the strategic plan and other initiatives.Helping to develop activities to increase our level of membershipBuild and develop relationships with members and prospectsStakeholder management for key government accounts and external representationResponsible for directly building and defining the local membership community (and micro-communities) to ensure the membership culture, experience and sales are maximized.Identify new markets, trends, and market size to develop growth modelsAssuring proper member-based reporting internally and externally (social impact reporting, that allows members to know where their dirham is spent and their hour spent has contributed to in society.)Managing relationships with other EN Units, to ensuring that all current members receive a high-quality service and membership offeringDelivery of membership benefits along with the teamDevelop and implement recruitment strategies for potential member segmentsDrafting our monthly membership newsletterResponsible for services to our members/volunteers throughout the membership lifecycle, from overseeing the admissions processes, increasing member engagementDevelop and manage operational HR framework for volunteersTo partner with all internal stakeholders by communicating and engaging all areas of the operation to support the member experienceTo foster events and experiences promote member engagementCoordinating training programmesProject management and ownership of team initiatives including conducting data-led analysis on the membership and member engagement as required to support commercial strategies.Candidate must possess hands-on skills to be able to travel throughout various areas in the UAE, interact and manage members within the membership programme, as well as interact with key decision makers and strategic partners.Lead on acquisition of donors for Microdonations, Project Funding for EN-WWF.Adhere to WWF Corporate Guidelines and ensure adherence of it within the team and externally as well.Develops support tools and consistent best-practice protocols on developing and maximizing impact of private sector partnerships.Drafts Donor Engagement Strategy and annual action plan based on the Organization overall targetsDevelops donor engagement journey, pipeline and KPIsLeads the due diligence process and develops due diligence reports on potential donors, following WWF process and criteriaDevelop and implement donor recruitment strategies for potential donor segmentsIdentify new markets, trends, and market size to develop growth models General Administration Maintain accurate database records through Salesforce and HubSpot platforms or other platform(s)Analyze and report on various metrics to monitor prospects donors and membersMaintaining a membership and donor database, issuing monthly member reportsTo carry out a daily evaluation of membership applications; to be competent on Salesforce platform where applications are heldRequired qualificationsBachelor's degree in business, marketing and relevant field5+ years of demonstrated successful membership experience5+ years of experience in the professional fieldProficiency in MS Office Suite (Word, Excel, PowerPoint, and Outlook)Proficient in the use of digital applications and toolsExperience in project management and marketing campaigns/member communicationsRequiredLanguages: Arabic & English (both proficient)EN-WWF Focus: Acts as a member of Emirates Nature-WWF, placing higher priority on Emirates Nature-WWF goals than own goals and anticipating the effects of own area's actions on others to ensure holistic Emirates Nature-WWF outcomes.External Orientation: Looks outwards ensuring WWF stays relevant, continues to anticipate and adapt to external environmental and global trends.Delivering Quality Outcomes: Establishes stretch goals, plans, using best judgment and takes responsibility for planning to and delivering on outcomes.Building Working Relationships: Builds collaborative relationships through the understanding and development of other's and own ideas.Communicating Effectively: Uses appropriate means of communication to convey messages, seeks input from others and ensures understanding.Leading Teams: Develops direction and shared purpose, builds a team through coaching to ensure the accomplishment of goals and high level team performance.Leading Change: Encourages

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