Description

Membership Administrator - J-Club

United Arab Emirates

JOB DESCRIPTION

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different\xe2\x84\xa2 brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience. Today, Jumeirah operates a world-class portfolio of 23 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities.

As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments. Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.

Jumeirah Beach Hotel, Dubai\'s premier lifestyle destination, is located on Jumeirah Beach Road just 15 km from the city centre and 25 km from Dubai International Airport. The 26-floor hotel has a curved design which represents the shape of a breaking wave and offers pristine private beaches with undisturbed views of the Arabian Gulf. With 599 sea-facing rooms and suites and 19 private villas, as well as 21 restaurants and bars, extensive conference and banqueting facilities, a private marina, Sinbad\'s Kids Club, Talise\xe2\x84\xa2 Spa, and direct complimentary access to Wild Wadi Waterpark\xe2\x84\xa2 for all guests, the hotel continues to redefine the holiday experience.

About the Role:

An opportunity has arisen for Membership Administrator to join the J-club team at Jumeirah Beach Hotel.

The main responsibilities are:

A good presence with arriving customers and able to serve hotel guests and members according to the sequence of service.

A full understanding of the sequence of service and their role within these standards.

Is able to handle complaints and feedback from customers in a calm and professional manner especially over the telephone. Gathers all information and communicates the issues to management.

To have a full understanding of the booking system to manage demand for bookings or appointments. Conducting show around and giving membership information.

Answering all the internal and external calls and giving relevant information and call forwarding.

Selling products and merchandise. Handling all kind of payments and responsible to give sales summary to accounts and maintaining the cash float.

Issuing any sports equipment available for member / guest use.

Inspecting the guest entering facilities and communicate with security as required

Maintaining the cleanliness of the reception area

Upselling and renewing membership applications.

Monitoring membership expiry and producing membership status reports.

Responsible for maintaining inventories within the reception.

Opening and closing the reception

To liaise with the accounts auditors to correct inaccurate bill postings in the system

Be aware of ongoing promotions within the department and to share with the team through email or any other communications.

Responsible for the bill books at the reception.

Handling Lost and Found items and handing it to security.

About you:

The ideal candidate for this position will have the following experience and qualifications:

Computer skills, MS Outlook, MS Word, MS Excel.

Outgoing personality with ability to communicate with guests and colleagues

Physically fit and health conscious Fluently written and spoken English

Enthusiastic about the role and a great team player

Multilingual are preferred

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.

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JOB INFO

Job Identification 1378

Job Category Administration

Apply Before 08/02/2023, 09:08 PM

Job Schedule Full time

Locations Al Sufouh, Dubai, AE

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