Job Description

Company Description

M?venpick Hotel & Residences Riyadh





Plan, coordinate and deliver conferences, meetings, and social events from confirmation to completion, ensuring exceptional client satisfaction. Prepare and manage event orders, proposals, contracts, and action plans, clearly communicating requirements to all departments. Host site inspections, pre-conference briefings, and client familiarisation activities to showcase hotel facilities. Build and maintain strong relationships with clients, suppliers, and industry partners to drive repeat business and new opportunities. Maximize revenue through accurate quoting, upselling of hotel services, and proactive management of short-lead enquiries. Monitor budgets and follow financial procedures for client accounts and departmental expenditure. Support revenue forecasting and contribute to achieving department KPIs and hotel financial targets. Represent the hotel at networking functions, trade events, and industry meetings to enhance market visibility. Maintain accurate records and client data using Delphi/Opera systems to support reporting and follow-up. Drive continuous improvement by reviewing processes, identifying efficiencies, and sharing feedback with management. Stay informed on competitor offerings and market trends to position the hotel competitively. Manage day & evening events, working within the strategy and events programmed set by our Sales, Meeting & Events and Ops teams. Take overall responsibility for the health & safety of anyone using the area, including yourself. Provide a secure environment for customers and their property. Operations Manager will need to attend all weekly operations meetings when there are events and any additional staff needed for events will need to be requested and confirmed in advance with F&B. This will include Security. Conduct regular departmental meetings and training sessions. Represent the company as an ambassador of hospitality and warmth in all interactions with members, visitors, partners, vendors, and staff. Ascertain the departmental training needs to further develop SOPs as business needs arise/change. Own the SOP processes, regularly review and update when needed and in line with changing operational needs. Pro-actively provide input and feedback, look for opportunities to improve & innovate how we're using the space and how we manage it. Whether it's setting up the space for day or evening, handling ad-hoc requests and queries, dealing with invoices or gathering feedback - we rely on you to ensure internal and external customers have the best possible experience with us. Handle stock & expenses and manage the relationship with our events suppliers & contractors. Monitor and maintain operation & overhead cost to maintain maximum revenue to the organization. Overall organization, tidiness, and stocking of all work/lounge/service areas. Work closely with rest of the team to ensure back-of-house storage areas are maintained to ensure orderliness, safety and health standards Solicit and confirm event related information with client to fulfill contractual timelines and commitments To conduct necessary site inspections; upsell of the hotel's services, suggesting suitable menus, events and activities. Plan creative experiences in collaboration with the Banquet Chef to curate custom menus Coordinate various production elements and logistics including: electrical, internet, telecommunications, audio-visual, exhibit and third-party requirements Create floor plans that optimize space and ensure a memorable guest experience Finalizing event setups in planning phase to ensure banquet operations and client agreement prior to set up of meeting and event spaces Obtain guarantees of food and beverage events for banquets and culinary operations to manage and control labour and food costs Initiate billing procedures, ensuring client credit is established and deposits and/or credit applications are received with adequate information and within an acceptable timeline To relay all details of conferences and events to all departments in a professional thorough and timely manner using Conference resumes, Banquet Event Orders and internal memos effectively Conduct pre-conference meetings to ensure key operational departments are fully engaged and prepared to exceed expectations of our client programs Conduct and/or attend daily meetings to review event logistics to ensure last minute revisions are communicated with accuracy to banquets, culinary, stewarding and on-site audio-visual provide Establish good business and social relationships with industry clients and partners by participating in activities to further increase sales opportunities for the Hotel To effectively use function space to maximize revenues Responsible for the managing of guestroom blocks and food and beverage covers in order to maintain forecast accuracy To maintain high quality of service standards


Qualifications

3-5 years of experience

in event management, conferences, or hospitality.

Strong organizational and planning skills

with the ability to manage multiple events simultaneously.

Excellent communication and relationship-building abilities

with clients, vendors, and internal teams.

Knowledge of event and booking systems

such as Delphi/Opera.

Experience preparing contracts, BEOs, action plans, and budgets

, and handling financial procedures.

Leadership and supervisory skills

to manage event teams effectively.

Knowledge of health, safety, and security regulations

related to events. *

Ability to sell and upsell services

, maximize revenue, and achieve departmental targets.