Job Description

A medical receptionist is responsible for greeting patients, scheduling appointments, managing patient records, and handling administrative and clerical tasks in a healthcare setting. Key duties include answering phones, verifying insurance, processing payments, and maintaining a calm and organized front desk environment. They serve as the first point of contact and play a crucial role in the patient experience and the efficient operation of the clinic or hospital. Core responsibilities

Patient and visitor management:

Greet patients and visitors professionally, answer questions, and direct them appropriately.
Essential skills and qualifications

High school diploma or equivalent; certification in medical administration is a plus. Experience in a similar administrative or medical receptionist role. Knowledge of medical terminology and office management software. Strong communication and interpersonal skills. Excellent organizational and multitasking abilities. Proficiency with computers, including Microsoft Office Suite. Ability to handle sensitive information confidentially and maintain a calm demeanor under pressure.

Appointment scheduling:

Manage the provider schedule by booking, confirming, and rescheduling appointments, and notifying providers of patient arrivals.

Record maintenance:

Accurately collect, update, and maintain patient records, both paper and electronic, while ensuring confidentiality.

Billing and payments:

Verify patient insurance information, collect co-pays or outstanding balances, and process payments.

Communication:

Answer and direct phone calls, manage messages, and act as a liaison between patients and healthcare staff.

Clerical duties:

Perform general administrative tasks such as filing, photocopying, and faxing.

Office organization:

Keep the reception and waiting areas clean and organized, and monitor and reorder office supplies and equipment.

Patient support:

Assist patients with paperwork and address their concerns with empathy and compassion.
Job Type: Full-time

Ability to commute/relocate:

Sharjah: Reliably commute or planning to relocate before starting work (Required)
Experience:

UAE Insurance Acknowledge : 1 year (Required) * UAE Medical Receptionist: 1 year (Required)