Job Description

We are seeking a friendly, professional, and organised

Arabic-speaking Dental Receptionist

to be the first point of contact for our patients. The ideal candidate will manage front-desk operations, provide exceptional customer service, maintain smooth patient flow, and support the clinical and administrative team. Experience in a dental or medical clinic is highly preferred.

Key ResponsibilitiesPatient Communication & Front Desk Duties

Greet patients warmly and ensure a positive first impression. Manage inbound calls, WhatsApp, and clinic messages with quick response times. Schedule, reschedule, and confirm patient appointments using the clinic's PMS. Provide information on treatments, pricing, offers, and insurance when required. Communicate confidently with Arabic-speaking patients (Arabic fluency required). Handle patient check-ins and check-outs, including forms and consent processes.

Administrative & Operational Tasks

Maintain an organised reception area and uphold clinic cleanliness standards. Verify insurance eligibility (if applicable) and assist with claims processing. Manage daily appointment lists, doctor schedules, and patient follow-ups. Collect payments (cash, card, Tabby/Tamara if applicable) and issue receipts. Ensure accurate entry of patient records into the PMS (e.g., EasyClinic, Salma, or your system). Support marketing/admin tasks such as reminders, recall messages, and patient reactivation campaigns.

Customer Service & Patient Experience

Ensure patients feel welcomed, comfortable, and informed throughout their visit. Handle patient complaints professionally and escalate issues when necessary. Promote ongoing treatments, promotions, and patient loyalty programs. Encourage Google Reviews and patient feedback to support clinic reputation.

Requirements

Fluency in Arabic

(spoken & written) -- mandatory. Good command of English; additional languages are a plus. Minimum 1-2 years of experience as a receptionist, preferably in a dental or medical facility. Knowledge of dental terminology, common treatments, and clinic workflow preferred. Strong computer skills and experience with clinic PMS or scheduling systems. Excellent communication, multitasking, and interpersonal skills. Presentable, professional, and patient-focused.

Preferred Skills

Ability to work under pressure and manage busy patient flow. Sales-oriented mindset to support treatment acceptance and booking conversions. Knowledge of DHA regulations and file management processes. Experience handling cash and digital payment systems.
Please email Nagemclinic@gmail.com

Job Type: Full-time

Pay: AED3,000.00 - AED4,000.00 per month