Job Description

Medical Receptionist is responsible for managing all aspects of surgery scheduling, patient inquiries, and pre-operative preparations. This includes booking surgeries, coordinating with surgeons, managing the operating room schedule, and providing patients with pricing and surgery-related information. also handles patient inquiries, provides guidance on available services, and may assist in driving sales of surgical services.

Key Responsibilities:

Surgery Scheduling and Coordination:

Schedule surgeries by coordinating available dates with surgeons, anesthesiologists, and the operating room team. Ensure proper documentation and pre-surgery approvals are in place, including insurance verification and patient consent forms. Communicate and confirm surgery details with patients, including the time, location, and necessary pre-operative instructions. Manage the surgical calendar and coordinate with all relevant departments (e.g., anesthesia, nursing, and OR staff) to ensure smooth workflow.

Patient Communication and Inquiries:

Serve as the primary point of contact for patients inquiring about surgeries. Provide clear and detailed information to patients regarding the surgical process, including pre-operative and post-operative care. Answer patient questions regarding surgery pricing, payment plans, and insurance coverage.

Sales and Promotion:

Assist in promoting the clinic's or hospital's surgical services by providing patients with accurate and persuasive information about the benefits of specific procedures. Actively engage with patients to ensure they understand the full range of available services and facilitate the booking of additional services if appropriate. Achieve sales targets by offering surgical packages or bundled services.

Administrative Duties:

Maintain accurate and up-to-date records in the hospital's electronic health system, ensuring all patient information is correctly recorded. Track surgical schedules and provide reminders to patients regarding upcoming procedures. Prepare and distribute surgical reports and documentation to relevant departments and stakeholders.

Financial and Pricing Coordination:

Provide patients with surgery cost estimates, including detailed breakdowns of procedure costs, potential additional fees, and payment options. Coordinate with the finance and billing departments to ensure smooth and timely payment processing.

Pre- and Post-Surgical Support:

Assist patients in preparing for surgery by providing necessary instructions regarding diet, medication, and pre-operative tests. Offer guidance and support to patients post-operatively, ensuring they understand follow-up care, medication schedules, and any potential complications.

Qualifications:

Education:

High school diploma or equivalent is required. A degree or certification in healthcare administration, nursing, or a related field is preferred.

Experience:

2-3 years of experience in a hospital, clinic, or healthcare setting, ideally in surgery coordination or patient care. Experience in customer service and sales is a plus.

Skills:

Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Familiarity with medical terminology, insurance processes, and healthcare systems. Proficiency in computer systems and medical software (e.g., electronic health records, scheduling software).

Key Competencies:

Ability to handle high-pressure situations and manage multiple tasks simultaneously. A strong focus on customer service and patient satisfaction. Detail-oriented with excellent problem-solving skills. Ability to work collaboratively with medical and administrative staff.

Reporting Structure:

Reports directly to the Clinic Manager or Director of Surgical Services.

Job Types: Full-time, Contract
Contract length: 24 months

Pay: Up to AED6,000.00 per month

Application Question(s):

Are you a female of Arabic origin?
Experience:

hospital/clinic: 1 year (Preferred)
Language:

* arabic (Preferred)