Job Description

Location
Doha, Qatar
Experience

Job Type
Outsourcing


KEY ROLE ACCOUNTABILITIES


Contributes towards patient safety, quality and patient experience through interaction assistance

provided; the interpreted conversation will impact the patient conclusions and health care provider


decisions.


Works with non-English speaking patients.

Facilitates medical service by interpreting language between patients/families and health care providers

accurately and completely by using international best practices.


Clarifies information that cannot be literally translated from one language into another in order to

facilitate understanding between the health care provider and patients/families.


Ability to interpret over the phone if required.

Maintains a professional distance and non-judgmental attitude when providing interpreter services.

Carries out the required medical and non-medical interpretation activities for the assigned shift.

Maintains language assistance with clinical follow-up or discharge instructions.

Delivers dynamic language services from a diverse cultural perspective, to promote superior interpersonal

communications with all stakeholders.


Sets tone of the patient/provider encounter to manage spatial configuration and flow of communication

to preserve accuracy and completeness, and to assess and address potential areas of discomfort for


patient (age, gender of interpreter, no previous experience with interpreters).


Supports in selected organizational initiatives, where medical interpretation services are requested.

Collaborates with patient and family educators when required to assist in the provision of clear and

concise educational literature in appropriate languages.


Actively contributes to maintaining high standards of quality, patient safety and ensures patient

experience is maintained.


Requires familiarity with medical terminology and maintain high knowledge of medical terminology.

Operates in compliance with interpreter and hospital policies and procedures, particularly those relating

to patient confidentiality.


Demonstrates a high knowledge of local citizens' preferences and high cultural awareness.

Maintains an organized and clean appearance in all work areas

Attends and participates in departmental / facility projects and initiatives, and wears Sidra's uniform if

requested.


Works well under pressure to manage stressful situations.

Flexible to meet scheduling needs and handle often unpredictable changes.

Participates with any new assigned project.

* Follows the latest trend in the field.