Job Description

The Institute Of Preventative Medicine is looking for a Medical Concierge who will look after the day-to-day tasks and management of patient appointments (external and internal) and to provide general and secretarial support to our doctors.

This will involve audio typing skills along with administrative tasks including carrying out regulatory research and executing regulatory requirements under supervision. Always acting in a professional, caring and efficient manner to patients, staff and internal/external stakeholders.

Full- time role with flexibility of remote working - shift work catering to all time zones.

Roles and Responsibilities

- To manage daily emails in multiple inboxes.

- To effectively and politely handling of calls.

- To carry out regulatory research and executing regulatory requirements with guidance.

- To utilise the patient management software in keeping with the up to date admin protocols.

- Management of incoming results, clinic letters, noteworthy emails, ensuring the Doctor receives copies of all in a timely manner.

- Processing of patients lab results including ensuring the results are seen by the Doctor in a timely manner and keeping patient records up to date with final results.

- Book and assist with the smooth running of Zoom meetings.

- To manage end-to-end external bookings for patients following the steps in the up to date protocol.

- To carry out ad hoc tasks within a reasonable scope as the Doctor or line manager requires e.g. restaurant reservations, courier bookings, taxi bookings, etc.

- To manage end-to-end internal bookings for patients in a timely fashion.

- To maintain and ensure utmost discretion and confidentiality within our team and external stakeholders.

- To maintain the safety of our patients and stakeholders at all times.

- Effectively manage ad hoc and recurring tasks through a task management system approved by the company whilst maintaining patient confidentiality through anonymising data.

- Foster strong communication across medical staff and non-medical staff, managers to create an efficient work environment.

- Relationship management with key external stakeholders, (patients, referring practices, practices we refer on to and clinicians).

- Assess any problems/ shortfalls and make decisions to resolve them quickly, or escalate to line manager as required.

Essential Skills

- Empathetic to patients and staff.

- Forward thinking with exceptional attention to detail.

- Very experienced with Microsoft Word/Excel +/- Mac.

- Excellent telephone manner and ability to adapt communication to suit individual's needs.

- Ability to work and think independently and make links with tasks at hand.

- Be willing to improve/build upon current skill set.

- Be passionate and process driven.

- Ability to communicate with internationals and work through possible language barriers.

- Strong work ethic and verbal and written communication skills

- Critical thinking and problem-solving skills.

- Previous experience in private healthcare would be advantageous.

Job Type: Full-time

Pay: AED8,000.00 - AED10,000.00 per month

Application Question(s):

Can you start immediately? If not, what is your notice period? Please share your reasons for being interested in this role. Where do you see yourself 5 years from now? * Are you located in Dubai?