Job Description

Job Title: Medical Aesthetics Receptionist

Location:

City Doctor

Salary:

AED 4000-6000 + Commission

Employment Type:

Full-time

:

City Doctor is looking for a professional and friendly

Medical Aesthetics Receptionist

to join our team. The ideal candidate will have knowledge of

IVD (Intravenous Drips)

and

beauty treatments

. This role requires excellent communication skills, strong customer service abilities, and proficiency in the English language. The receptionist will be the first point of contact for patients, providing them with a welcoming and efficient experience.

Key Responsibilities:

Customer Service

: Greet and assist patients in a professional and courteous manner.

Appointment Scheduling

: Schedule, confirm, and manage appointments for medical aesthetics and beauty treatments.

Product Knowledge

: Have knowledge of and provide basic information on

IVD treatments

and various

beauty treatments

offered at the clinic.

Patient Coordination

: Ensure smooth patient flow by coordinating with doctors and medical staff for treatment schedules.

Billing & Payments

: Assist in the billing process, including handling patient payments and insurance verification.

Clinic Organization

: Maintain the cleanliness and organization of the reception area and ensure all necessary documentation is completed for new and returning patients.

Communication

: Answer phone calls, emails, and messages from clients, addressing queries related to treatments and services.

Sales Support

:

Upsell Additional Services

: Identify opportunities to upsell complementary services or package deals to clients based on their needs and preferences.

Increase Revenue

: Utilize persuasive communication skills to convert inquiries into bookings.

Maintain Client Relationships

: Build rapport with clients to encourage them to return for follow-up treatments.

Skills & Qualifications:

Previous experience in a

medical aesthetics

or

beauty industry

reception role is an advantage. Knowledge of

IVD treatments

and

beauty treatments

(such as Botox, facials, etc.)

Fluent in English

, both written and spoken. Strong

communication

and

interpersonal skills

. Ability to handle customer inquiries and complaints professionally.

Sales-driven

with an ability to contribute to clinic revenue via commissions. Detail-oriented with strong organizational skills. Proficient in using

clinic management software

and basic office applications. Professional demeanour with a focus on customer satisfaction.
Job Type: Full-time

Pay: AED4,000.00 - AED6,000.00 per month