Job Description

Job Title MEA CSU Business Applications Cloud Solution Architect Manager

Description

With over 500 employees in the Region, the Microsoft Customer Success (CSU) organization in the Middle East and Africa is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join the MEA #CSUProud Team where you can grow , be yourself , achieve your aspirations and innovate to make our customers realize their potential . Help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience .

As the MEA Business Applications Lead (Cloud Solution Architect (CSA) Manager) you will build and lead the inclusive team of people - comprised of direct reports in MEA HQ and indirect reports in Subsidiaries - who enable our customers to realize value from their Business Applications (Biz Apps) solutions and Unified Support investments .

Leveraging your technical and functional Biz Apps expertise, you will coach the team to lead conversations with key Business Decision Makers (BDMs) and Technical Decision Makers (TDMs), accelerate deployments, drive usage of existing workloads, and identify expansion opportunities to support sales growth. As a hands-on manager , you will lead by example through direct involvement with customers , hire, retain , grow and recognize our best talent , b uild an individual and collective picture of success , create operational efficiency, train & coach to innovate , challenge the norm , connect , cross-skill and share knowledge across solution areas and create a safe space to explore, fail and learn .

This opportunity will allow you to accelerate your career growth, hone your leadership skills, and deepen your Cloud expertise.

This role is flexible in that you can work up to 50% from home.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

People Leadership * Modeling: Live Microsoft's culture, values and leadership principles every day. Lead by example via direct customer engagements and a "showing by doing" mindset.

• Coaching: Coach your team on a daily basis on how to accelerate deployments, drive usage, and achieve customer outcomes. Hold team and individuals accountable for results.
• Caring: Support and enable professional development planning and execution for your team members. Create an inclusive, engaging, and motivating work environment.

Business Application Customer Success Leadership * Driving Biz Apps Customer Success and Consumption Accelerated Growth Drive accelerated customers' success and consumption of Biz Apps solutions across all categories, across solutions and with Unified Support and Value Based Deliveries (VBDs) to achieve Business Applications Consumed Revenue and Unified Consumed Revenue business goals. Coach your direct and indirect team to be proactive, innovate, and develop opportunities to expand and accelerate consumption. Empower and enable your team to collaborate and partners with all internal Microsoft stakeholders and Partners to seamlessly drive customer outcomes.

• Customer Centricity : Role-model being direct involved with customers and coach your direct and indirect team to become trusted advisors to customers and partners and support them in developing impactful relationships with BDMs and TDMs. Ensure team members are providing feedback and insights from customers back to the relevant Microsoft teams to enable continuous improvement.
• Customer Satisfaction: Coach your direct and indirect team to identify resolutions to issues blocking go-lives of customer success projects by leveraging their Biz Apps technical and functional subject matter expertise. Enable your team to deliver positive customer satisfaction and health through efficient delivery.
• Consumption and Operational Excellence: Role-model, ensure and coach your direct and indirect team proactively drives high levels of opportunities and data hygiene and customer 360 degrees data actioning , ensuring all team members are leveraging standard tools in a timely manner, and are identifying, communicating, and minimizing business and technical risks with customers.
• Technical Intensity: Foster a continuous technical self-learning culture by encouraging and empowering your team to learn and share learnings. Role model the Self Learner mindset through continuous alignment of individual & team's skilling to market demands and customer success goals. Influence and contribute to technical strategy for the business.

Other * Embody our and values

Qualifications

Required/Minimum Qualifications:

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years ' experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.

AND

3+ years people management experience, including managing consultant practice managers, technical sales managers, and/or technical architect managers.

Preferred Qualifications:

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 12+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting

OR

Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting

OR

equivalent experience.

AND * 5+ years people management experience, including managing consultant practice managers, technical sales managers, and/or technical architect managers.

• 6+ years experience working in a customer-facing role internal and/or external).
• 6+ years experience leading technical projects, teams, or functions.

Professional & Technical * Experience in attracting, developing, and retaining a talented team

• Cultural awareness and appreciation for diversity
• Fluency in SaaS solutions from Microsoft or its key competitors
• Functional or technical certification in one or more of the Microsoft Dynamics 365 apps
• Deep understanding of cloud customer engagement
• Proven ability to collaborate and build strong relationships with senior level execuitves from large, global organizations
• Experience successfully collaborating and managing by influence

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