Job Description

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Job Purpose
The Master Technician - Denting is responsible for executing high-quality dent repair, bodywork restoration, and structural corrections on vehicles in accordance with manufacturer standards. They diagnose and repair body damage, ensuring precision, durability, and compliance with company guidelines. Additionally, they provide technical guidance to junior technicians and contribute to improving dent repair processes.
Key Responsibilities
Financials
Achieve targets for Sold Hours, Efficiency, Productivity, and Overall Utilization.
Strategic Implementation
Perform complex repairs on customer vehicles as per manufacturer standards and work instructions.
Complete jobs within allotted time frames.
Provide feedback on additional repairs to the Team Leader.
Inform the Team Leader/Foreman in advance of any delays.
Undertake overtime as required based on workshop workload.
Record bodyshop materials on job cards.
Raise parts requisitions accurately.
Collaborate with team members for on-the-job training and guidance.
Obtain approval from Team Leader/Foreman for additional repairs.
Ensure materials drawn on job cards are used for the respective vehicle.
Attend high-profile and corporate customer vehicles professionally.
Stand in for the Team Leader and support operations as needed.
Handle critical customer complaints and escalate to Team Leader when required.
Mentor, coach, and provide on-the-job training to newly joined Denting Technicians.
Assist the Team Leader with day-to-day operational activities.
Customer Journey
Ensure F1 - Fix it Right First Time approach.
Handle customer vehicles safely and professionally.
Learning & Growth
Participate in Training Needs Assessments conducted by the training academy.
Develop technical skills through the Nissan training program.
Maintain uniforms and safety shoes in clean condition.
Use protective covers for customer vehicles.
Keep the work area clean and organised.
Policies, Procedures & Corporate Governance
Adhere strictly to workshop safety procedures and SOPs, including personal, equipment, and vehicle safety.
Ensure compliance with Nissan Dealer Standards and process guidelines.
Educational Qualification
Higher Secondary or Diploma, or equivalent
Work Experience
Minimum of 5 years' experience in a dealership environment, with at least 2 years as a Denting Technician
Competencies
Extensive experience in automotive denting, body repair, and panel beating.
Strong knowledge of traditional and advanced dent removal techniques, including PDR (Paintless Dent Removal).
Ability to read and interpret vehicle repair manuals and technical drawings.
High attention to detail and commitment to quality workmanship.
Excellent problem-solving skills and ability to work independently or as part of a team.
Strong leadership and mentoring capabilities.
Computer literacy for reporting and documentation.
Languages
English
About Us:
AW Rostamani Group is a leading multi-sector family business in the Middle East, driven by a legacy of over seven decades. Its operations span across a diverse range of sectors including automotive, real estate, retail, lighting solutions, travel, logistics, agritech and sustainable packaging, the Group serves over 155,000 customers and 24,000 businesses annually, supported by a diverse team of more than 3,000 employees.
Guided by its purpose to enrich lives across generations, AW Rostamani Group is dedicated to building purposeful businesses that meaningfully impacts people, industries and the planet. By Championing innovation, sustainability, and progress, AW Rostamani Group leads transformative change - creating a future where opportunity and progress go hand in hand.
Rooted in its rich legacy and guided by its values, AW Rostamani Group continues to lead with focus on the future, nurturing partnerships and delivering excellence across its operations.
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Skills Required