Job Description

Job Title Marketplace Key Account Manager

Description

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We are hiring a confident Marketplace Key Account Manager to join our exceptional team at elGrocer - Online Grocery Delivery in Dubai.
Growing your career as a Full Time Marketplace Key Account Manager is a great opportunity to develop productive skills.
If you are strong in planning, project management and have the right experience for the job, then apply for the position of Marketplace Key Account Manager at elGrocer - Online Grocery Delivery today!

Company Profile : elGrocer is a UAE based grocery delivery marketplace platform. We aim to connect shoppers with the supermarkets and the brands they love. Our vision is to fulfill the shoppers needs while supporting the digitalization of the grocery industry.
Role Summery:
If you are an excellent communicator and a result oriented person that goes that extra mile to make a customer's day, if you work constantly not just to meet targets, but to exceed them, this opportunity of Key Accounts Manager is for you.
At elGrocer, we aim to connect shoppers with supermarkets and the brands they love. Our teams work around the clock to make each order a seamless experience.
If you want to be part of a team that delights customers with every delivery, this is the job for you! This is an opportunity to work in a vibrant and energizing start-up culture and develop your skills for the digital future of retail. You will work with experienced and result oriented people who challenge themselves everyday to reach new limits of success.
Key Responsibility:
Lead the growth of our retail partner business through leading issue resolution & identifying opportunities in collaboration with our partners and internal teams
KPIs: Orders Sales, ABV, Customer Retention/Loyalty, Cancellation rate, On time % & Quality & NPS
What You'll Be Doing
Build, lead & manage strong relationships with chain HQ & store teams
Daily/Weekly/Monthly Business reviews and action plans executions on time
Thorough data analysis using own expertise and with dashboard & BI teams to identify root causes of issues and opportunities
Effective and quick execution of action plans with cross functional teams
Store setups enhancements to improve our customer delight & drive growth (in conjunction with Logistics where relevant)
Support logistics team with instore challenges & opportunities to improve efficiency & cost/order
Support catalog team in driving availability, reducing OOS, and more efficient processes
Support marketing partnerships team in co-funded/barter campaigns
Improve Way of Working (WOW) with partners based on our company & each team KPIs
Evolve our Account Management SOPs with Head of Marketplace
Identify new services for all/specific partners
What You Should Already Have
6+ Years of related previous experience in a similar setting, preferably with an online retailer
Analytical thinker, great planner and proactive attitude
Everyday 1% better mentality
Customer delight obsession
Track record of operational results
Ability to handle high pressure in a positive way
Quick learning & execution
Ability to work in a fast-paced, constantly evolving environment
Strong work ethic and drive, high attention to detail, and desire for a high level of ownership
Strong command with tools of the trade (eg. Excel, PPT, Google Drive,... )
Hunger to grow the business & yourself
Arabic Language skills is a must for this role
Benefits of working as a Marketplace Key Account Manager in Dubai:
? Company offers great benefits
? Opportunities to grow
? Competitive salary
Apply Now
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