Manager Specialized Collections Uae National Preferred
Dubai, United Arab Emirates
Job Description
Job : Risk
Primary Location : Africa & Middle East-United Arab Emirates-Dubai
Schedule : Full-time
Employee Status : Permanent
Posting Date : 18/Apr/2023, 1:36:03 AM
Unposting Date : 02/May/2023, 5:59:00 PM
The Role Responsibilities
About Standard Chartered We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:
The Role Responsibilities
- This role is responsible to ensure that the Collections Strategy & processes pertaining to Specialized Collections are followed and executed.
- To understand implications of legal actions executed and act accordingly while complying with TCF guidelines.
- To Coordinate with the law firms and review performance. End to End responsibilities of managing Collection and Specified vendors (eg: Auction house, yard)
- To Ensure regular reviews, SLA with all internal and external stakeholder for effective outcomes.
- To embed Here for good and Group\xe2\x80\x99s brand and values in UAE Retail Collections & Recoveries unit and to perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
- Ensure that the Collections Strategy & processes for pertaining to Specialised Collections are followed and executed.
- Understanding implications of legal actions executed and act accordingly while complying with TCF guidelines.
- Ensure that staff is being made aware of the new processes & strategies implemented.
- Renew and develop collection processes and enhance them as per the requirement of Group standards/ Regulators and Country Laws.
- Managing Legal on retail Secured/ Unsecured loans (Collection and Recovery) and enhance of performance through Litigation.
- Coordinate with Legal & Compliance regarding Collection Litigation matters.
- Coordinate with the law firms and review performance. End to End responsibilities of managing Collection and Specified vendors (eg. Auction house, yard)
- Monitor the billing, accrual forecasts and MIS for law firms, auto yard and other related vendors.
- Filling of cheque bounce complaints for all products on the recommendation of respective Managers.
- Filing of foreclosures against customers in LAP and Mortgage accounts
- Coordinate with Law firms to ensure successful execution of cases.
- Ensure timely repossession and sale of identified vehicles to support auto recovery budgets.
- Provide timely information analysis and detailed statistical reports to internal stakeholders.
- Ensure regular reviews, SLA with all internal and external stakeholder for effective outcomes.
- Ensure regulatory functions in accordance with the Central Bank Guidelines & internal policies.
- Ensuring staff are proficient on systems, processes & policies, adequately equipped to with the required knowledge to recover from customers.
- Improve Collection productivity and effectiveness by ensuring appropriateness of processes and training programs
- Ensure auto yard management is as per internal policies and procedures and the external vendor agreement terms are adhered to.
- Accountable for satisfactory closure of issues/gaps arising from Internal Audits, Business Risk Reviews, peer reviews, third party law firm audits and regulatory reviews
- End to End responsibilities of legal process for collections.
- Oversee career development plans of key resources; viz. direct and indirect reports, to assure robust succession planning and adequate bench-strength for key positions
- Build a professional team of collection managers by implementing 3M methodology (measuring, monitoring & motivating activities)
- Manage capacity planning, in accordance with Group Collection Standards, to ensure that adequate collection resources are in place to execute collection strategies, and deliver business objectives
- Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
- Ensure the provision of ongoing training and development of people and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.
- Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.
- Account for compliance with operational risk, against money laundering guidelines, reputational risk, Treating Customer Fairly policy, and local regulations on collection activities including but not limited to customer data privacy, physical contact and use of third party agency guidelines
- Implement the Operational Risk Framework (ORF) as planned and on a timely basis, and proactively and rigorously evaluate ORF controls whenever there are changes to high risk processes. Continuously improve collection processes to reduce operational risks. Ensure proper identification of the material risks and maintaining an effective control environment.
- Responsible for identifying, assessing, monitoring, controlling and mitigating risks to the Group. Also, an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them.
- The ability to interpret the Group\xe2\x80\x99s financial information, identify key issues based on this information and put in place appropriate controls and measures
- Responsible for assessing the effectiveness of the Group\xe2\x80\x99s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas.
- Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
- Responsible for delivering \xe2\x80\x98effective governance\xe2\x80\x99; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.
- Ensure all CSTs/KCI/Group Policies/ L&C gaps relating to Specialized Collection are mitigated swiftly.
- Display exemplary conduct and live by the Group\xe2\x80\x99s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Lead the Specialised Collections team to achieve the outcomes set out in the Bank\xe2\x80\x99s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
- Raise the bar on conduct, strengthening regulatory relationships, enhancing engagement with people and reinforcing collaboration as \xe2\x80\x98One Bank\xe2\x80\x99
- Legal & Compliance
- Recovery/Collection
- Operations
- FRMU
- HR
- Departmental & Unit Managers
- QA/OR
- Embed Here for good and Group\xe2\x80\x99s brand and values in UAE Retail Collections & Recoveries unit.
- Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)
- Bachelor\'s degree
- Good Communication skills.
- Writing Skills
- Fluent in English
- Critical Thinking
- Problem Solving
- Computer Skills (excel, power-point, word, etc)
- Arabic language skill requirement
- Manage Conduct
- Manage Risk
- CACS
- CARDS 400
- RLS
- Ebbs
- Microsoft Office
About Standard Chartered We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
- Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
- Flexible working options based around home and office locations, with flexible working patterns
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
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Job Detail
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Job IdJD1533345
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned