Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE\xe2\x80\x99s most trusted business support and outsourcing provider and has a large, dynamic, and culturally diverse workforce with 55,000 employees!
We are currently recruiting for a Manager \xe2\x80\x93 Transguard Living to join our TGL team in Dubai, in our HQ located in DAFZA, Dubai Airport Free Zone.
Scope
The individual will manage a team responsible for revenue delivery and operational excellence across the assigned customer account portfolio. They will assist in delivering the targeted revenue and gross contribution, project managing clients, day-to-day delivery of operations, and will contribute to the measurement of efficiencies across the account portfolio.
Responsibilities
Able to measure and rectify key data points across a complex business model
Make sure accounts are being delivered as sold
Able to differentiate between revenue and profit targets, and manage cost base
Manage commercial contracts with existing clients, monitor Standard Operating Procedures (SOPs), Standard Work Instructions (SWIs)
Establish and monitor Key Performance Indicators (KPIs) for the portfolio of contracts
Measure & rectify the financial performance of the account portfolio, contract profitability and control on spend, resource allocation and budget management
Assist with working at risk rectification and action plans \xe2\x80\x93 pro-actively solving client contract issues and any debtors
Ensure all management reporting is delivered in line with the reporting matrix and to the deadlines set within the schedule
Operational Delivery
Responsible for the delivery of office-based operations and helpdesk scheduling
Identifying gaps and solving issues using a methodical approach
Monitor daily operations to ensure all inefficiencies are identified and stopped immediately
Liaising between ops managers, site team and management to ensure business and client expectations are being met \xe2\x80\x93 planning rectification measures and executing as required
Support measuring all time and attendance, ensuring it is managed as a priority and ensure zero-error in processing
Customer Management
Assist in managing key contacts and relationships within the account portfolio, ensure the account is fully managed and relationships are maintained
Provide ideas on growth initiatives to maximize the potential opportunities with new clients and contacts
Ensure all contractual obligations are being followed by the relevant stakeholders
Proactive debtor management across the Account Portfolio, ensure risk profiles are fully secured with all the clients and decisive actions are taken where necessary to protect the business
Continuous Improvement
Continuous improvement of internal processes and provide efficient solutions
Inspire and work with the team and others to create a successful Business Support Function
Review and evaluate processes within the department and identify opportunities to improve
Leadership
Support all management team activities in line with Transguard\xe2\x80\x99s Vision and Values, delivering specific and measurable aims, goals, and targets for all team colleagues. Monitor and review teams\xe2\x80\x99 performance, using the performance models available from the HR Team, come up with ideas for improving performance
Oversee the day-to-day operations of all direct reports ensuring goals are communicated, understood & met
Provide coaching and guidance to team members to ensure everyone understands their role and tasks, and can act on them efficiently
Assist with identifying that the team has the skills, capabilities, and support to do their roles effectively
Ensure a smooth operational service is always provided to the business, taking into consideration annual leave and absence
Ensure the team provides accurate, timely and consistent reporting to ensure measures, and metrics can be reviewed on an on-going basis
Deal with all escalated issues in conjunction with direct reports to coach and enhance their capabilities
Conduct one-on-one meetings with direct reports
Skills
Skills \xe2\x80\x93 Technical
MS Office Suite
An expert in data analytics with a strong commercial acumen