Job Description

Job Summary
We are seeking a skilled and experienced professional to join our Trade Services team. The successful candidate will play a critical supervisory role in ensuring trade transactions are processed effectively, risks are minimized, and service standards are upheld.
Key Responsibilities

• Oversee the review and authorisation of trade transactions, ensuring compliance with delegated limits and Trade Processing (TP) system thresholds.
• Safeguard both client and bank interests by assessing transaction accuracy and risk.
• Align workflows with service benchmarks and internal efficiency goals.
• Serve as a primary contact for both the Customer Service Group and external clients, addressing enquiries and resolving issues.
• Monitor transactions to ensure obligations and timelines are met and highlight irregularities to leadership for timely resolution.
• Inspire, guide, and support team members to foster high morale and engagement.
• Ensure adherence to internal standards, operating procedures, and relevant Group policies.
• Drive participation in key operational and staff engagement initiatives.
• Ensure correct application of service charges and proper documentation for any fee waivers.
• Support training and capability development of Trade Services staff to build operational excellence.
• Manage operational risks and maintain compliance with Anti-Money Laundering (AML) frameworks, reporting concerns as necessary.
• Oversee document preparation and flow for onward processing at the Shared Services Centre (SSC).
• Authorise relevant documentation such as Letters of Credit (LCs) and guarantees when required.
• Supervise day-to-day execution of all Trade Services functions, with a focus on productivity, accuracy, and compliance.
• Collaborate with senior leadership to refine and align internal processes with evolving business needs.

Key Stakeholders
Internal
Teams within Customer Service, Treasury, Financial Control Division, Information Technology (IT), Administration, Operational Control Centre (OCC), Credit, and Global Business Services (GBS).
External
Client representatives, shipping agents, insurance firms, correspondent banks, and other Group offices.
Other Responsibilities

• Uphold the bank's integrity and reputation by ensuring risk-aware Judgements and professional handling of client matters.
• Navigate operational issues with sound judgment and maturity.
• Contribute to a high-performing team environment with a focus on quality and reliability.
• Maintain the organisation's status as a prominent Trade Services institution.
• Support ongoing risk assessment and mitigation efforts.

Qualifications and Skills

• Experience in Trade Services operations, within a banking environment.
• A university degree is required.
• Familiarity with bank procedures and control measures.

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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