Synopsis

We are seeking a skilled professional to design a global sales performance and training framework for our field sales operations within our Cargo Commercial team. The goal is to secure high-quality revenue at the lowest cost of sale, maintaining a positive contribution margin. This framework, informed by best practices within and outside the industry, will be implemented across our commercial teams globally. If you are passionate about shaping and optimizing global sales strategies, we invite you to join our dynamic team and contribute to our organizational success.

Accountabilities

• Lead, design and deploy a commercial Selling Framework and the performance management strategy of commercial team members in the field, providing the guidance and tools to ensure that the individuals work optimally to secure revenue at the lowest possible cost.
• Mapping and re-design of commercial processes.
• Ensure communication, implementation and adoption of change and performance management across all training and communication.
• Through deep understanding of the airline industry and non-airline industry best practice define the precise role each member of the in-field sales organization should fulfil. Define job descriptions, KPIS, sales training and coaching requirements to ensure each role behaviors exceptionally
• Manage delivery of commercial training globally - particular global sales, and their staff - using online and offline methods. Steer content creation, innovation, and delivery of training through Learning and Development
• Introduce, design and run sales technology sales training and coaching initiatives. This should include vendor selection and project management to introduce the systems themselves, and the course design and content creation for face-to-face and online training.

Education & Experience

• Bachelors\' degree or postgraduate in a commercial discipline.
• Either a combination of a formal qualification and 7 years job-related experience OR 10 years job-related experience in the field of Commercial Cargo/Travel Industry.
• Experience in change management and leading teams to deliver positive project outcomes is essential.
• Fully conversant with appropriate tools and applications to support the business planning process.
• Knowledge and experience in the use of Salesforce; MS Excel, Word, PowerPoint and Outlook essential.
• Analytical and performance driven individual.
• Stakeholder Management and influencing skills required.

About Etihad Airways

Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world\'s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad\'s codeshare partners, Etihad\'s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. Etihad is recognised as one of the world\'s leading airlines in response to COVID-19 and was the first airline in the world to fully vaccinate its crew on board.

Etihad sees tackling the climate crisis as the most important issue of our time, and through strategic partnerships with major global aviation brands and OEMs, Etihad is relentless in its pursuit of industry decarbonisation.

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Etihad Airways