Purpose & Overall Relevance for the Organization:

This role is responsible for identifying and analyzing the training needs of all sales channels and developing a strategic plan to include training delivery and training programs to drive the business in alignment with global sales and business strategy.

Key Responsibilities:

• Manage the team of training specialists across the mentioned markets and ensure consistency and quality of training implementation.
• Own and manage the training calendar for the mentioned markets and ensure timely implementation of programs as per EM & GSA guidelines to drive results in alignment with global sales and business objectives.
• Ensure that retail teams across MENA possess the skills and functional knowledge to provide premium customer service and drive business KPI\xe2\x80\x99s.
• Support Franchise trainers to implement trainings based on adidas standards to develop teams, drive business KPI\xe2\x80\x99S and create a premium service culture.
• Support Wholesale trainers to implement product knowledge trainings.
• Encourage continuous improvement by constantly monitoring and sharing best practices across mentioned markets.
• Execute strategies for implementing training, organisational and people development initiatives.
• Review training materials received from global and adapt the training content to meet local requirements while maintaining the learning objectives to ensure consistent delivery across mentioned markets.
• Support individual and team development through training and experience-based learning
• Oversee the quality assurance of multi-language translation of training materials when required.
• Manage and facilitate communication and collaboration with cross-functional stakeholders internally and externally
• Conduct market visits periodically to support implementation and observe retail behaviour.

Key Relationships:

• MENA Sales Academy Team
• EM Sales Academy
• Global Sales Academy
• Sales Channel Leads, prioritizing DTC
• Functional Leads: DTC Own Retail, DTC Franchise, Omnichannel/VM, CTC/BUs/Brand, Wholesale, Finance, Facilities, IT,
• HRM Commercial
• Regional: Wholesale & Franchise partners

• Follow the Kirkpatrick Model to measure impact as adapted by GSA:

• Reach \xe2\x80\x93 who we train and on what
• Reaction \xe2\x80\x93 training evaluation score
• Learning \xe2\x80\x93 training retention
• Behavior \xe2\x80\x93 implementation in store
• Impact \xe2\x80\x93Business KPI impact

Knowledge, Skills, and Abilities:

• Minimum 5 years of relevant experience in training in retail/fashion/FCMG/hospitality, of which at least 2 years in a supervisory or management
• Advanced MS office skills in particular PowerPoint and excel
• Highly integrative with strong business mind, data focus and results orientation
• Solid business acumen and proven track record of increasing retail & sales KPI\xe2\x80\x99s through training and development programs
• Enthusiastic with strong work ethic with flexible approach
• Consumer-centric, approachable, and strong interpersonal skills
• Excellent written and verbal communication skills
• A strong team player with an international mindset
• Excellent organization, time management and problem-solving skills
• Fluency in English is required; Arabic is an asset
• Ability to travel when required across MENA

Requisite Education and Experience / Minimum Qualifications:

• University degree in business /HR or any related field
• Advanced user of MS-office
• Fluency in English (both written & verbal), Arabic is an asset
• Minimum 5 years of experience in a multinational organization preferably in retail in a learning & development role with operations background with 2 years in a managerial role

Adidas