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Manager -Sales Academy MENA

Purpose & Overall Relevance for the Organization:

This role is responsible for identifying and analyzing the training needs of all sales channels and developing a strategic plan to include training delivery and training programs to drive the business in alignment with global sales and business strategy.

Key Responsibilities:

• Manage the team of training specialists across the mentioned markets and ensure consistency and quality of training implementation.
• Own and manage the training calendar for the mentioned markets and ensure timely implementation of programs as per EM & GSA guidelines to drive results in alignment with global sales and business objectives.
• Ensure that retail teams across MENA possess the skills and functional knowledge to provide premium customer service and drive business KPI\'s.
• Support Franchise trainers to implement trainings based on adidas standards to develop teams, drive business KPI\'S and create a premium service culture.
• Support Wholesale trainers to implement product knowledge trainings.
• Encourage continuous improvement by constantly monitoring and sharing best practices across mentioned markets.
• Execute strategies for implementing training, organisational and people development initiatives.
• Review training materials received from global and adapt the training content to meet local requirements while maintaining the learning objectives to ensure consistent delivery across mentioned markets.
• Support individual and team development through training and experience-based learning
• Oversee the quality assurance of multi-language translation of training materials when required.
• Manage and facilitate communication and collaboration with cross-functional stakeholders internally and externally
• Conduct market visits periodically to support implementation and observe retail behaviour.

Key Relationships:

• MENA Sales Academy Team
• EM Sales Academy
• Global Sales Academy
• Sales Channel Leads, prioritizing DTC
• Functional Leads: DTC Own Retail, DTC Franchise, Omnichannel/VM, CTC/BUs/Brand, Wholesale, Finance, Facilities, IT,
• HRM Commercial
• Regional: Wholesale & Franchise partners

• Follow the Kirkpatrick Model to measure impact as adapted by GSA:

• Reach - who we train and on what
• Reaction - training evaluation score
• Learning - training retention
• Behavior - implementation in store
• Impact -Business KPI impact

Knowledge, Skills, and Abilities:

• Minimum 5 years of relevant experience in training in retail/fashion/FCMG/hospitality, of which at least 2 years in a supervisory or management
• Advanced MS office skills in particular PowerPoint and excel
• Highly integrative with strong business mind, data focus and results orientation
• Solid business acumen and proven track record of increasing retail & sales KPI\'s through training and development programs
• Enthusiastic with strong work ethic with flexible approach
• Consumer-centric, approachable, and strong interpersonal skills
• Excellent written and verbal communication skills
• A strong team player with an international mindset
• Excellent organization, time management and problem-solving skills
• Fluency in English is required; Arabic is an asset
• Ability to travel when required across MENA

Requisite Education and Experience / Minimum Qualifications:

• University degree in business /HR or any related field
• Advanced user of MS-office
• Fluency in English (both written & verbal), Arabic is an asset
• Minimum 5 years of experience in a multinational organization preferably in retail in a learning & development role with operations background with 2 years in a managerial role

AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE\'S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.

• COURAGE: Speak up when you see an opportunity; step up when you see a need..
• OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.
• INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
• TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
• INTEGRITY: Play by the rules. Hold yourself and others accountable to our company\'s standards.
• RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.

Job Title: Manager -Sales Academy MENA

Brand: adidas

Location: Dubai

TEAM: Retail (Back Office)

State: DU

Country/Region: AE

Contract Type: Full time

Number: 498797

Date: Jun 19, 2023

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