Summary

As the leader of the Rider (Delivery-Heroes) management team your role will focus on leading the execution of the Delivery-Hero lifecycle strategy via training, quality assurance, financial wellbeing, safety & community engagement. Your mission is to plan, implement and deliver a world class Hero value proposition. You will establish relationships and trust with colleagues & Heroes and drive strategy with compassion and integrity.

What\xe2\x80\x99s On Your Plate?

Develop and implement strategies to improve talabat delivery-hero (hero) value proposition for UAE to attract & retain the best compliant heroes on the talabat platform

Analyze hero quality metrics and hero net promoter score to identify areas for improvement and optimize hero acquisition and onboarding experience

Design learning courses, training programs, and workshops for heroes to successfully deliver world class experiences to vendors and customers

Collaborate cross-functionally with Public Affairs, Safety, Legal, and product teams to design and implement campaigns and initiatives aimed at enhancing hero engagement and satisfaction

Implement strategies to limit hero churn and improve hero retention, ensuring a sustainable and stable hero base

Monitor market trends and competitor activities to stay ahead of industry changes and recommend strategies to maintain a competitive edge

Apply data analytics and reporting tools to track and measure the effectiveness of hero growth initiatives, providing concrete insights to optimize results

What Did We Order?

A minimum of 5 years of experience preferably in management consulting, operations management, investment banking, human resource leadership and / or start-ups

Possess functional expertise in community engagement, acquisition, or related areas, coupled with a strategic approach to drive impactful initiatives

Unwavering grit, resiliently tackling daily challenges, driven to deliver exceptional service to our Customers, Vendors, and Delivery-Heroes amidst ever-changing landscapes.

Demonstrated strong execution excellence with a track record of delivering results in a fast-paced environment

Experience talking to customers, excellent interpersonal skills, and ability to establish trust with internal/external partners

Exceptional project management skills. You have a proven ability to lead initiatives at your organization across multiple teams

A data-driven approach and the ability to translate data into concrete insights through sound business judgment

Excellent organizational skills and a self-starter approach

Masters in Business is a plus

Talabat