Job Description

Press Tab to Move to Skip to Content Link In this role, you are accountable for leading Regional Catering Performance Teams to manage the 24/7/365 operations of both HUB and global catering partners, ensuring they deliver all products and services as designed in a safe and Halal compliant manner. Ensure all menus are delivered in compliance with GE standards and within budget. Track and measure catering partner performance against agreed metrics, providing trend development, improvement progress tracking, benefits realization, and capture. Accountabilities

Lead Catering Operations teams across HUB & OSS worldwide for the provision of all flight catering services. Manage all catering partner budgets, food safety, hygiene, Halal, and Kosher compliance. Ensure that all services provided align with Etihad Airways Food Safety, Halal, Kosher standards, and operational and galley/equipment loading plans. Monitor contractor compliance with AVSEC, Ethics and Compliance, and other related requirements. Deliver all tender operational requirements and performance audits to Procurement. Participate in caterer evaluation and menu presentation. Lead the implementation and monitor performance of CCS and OSS catering partners against agreed metrics and KPIs through on-site audits, off-load checks, OCR reports, feedback from departments, OSS airport teams, NPS, etc. Identify trends and develop Corrective Action Plans with CCS and catering partners to resolve issues and improve performance. Place orders and requests with catering partners at HUB or OSS to ensure guest onboard service and crew F&B requirements are maintained. Allocate costs to processes (full cost approach & budget management) to implement cost-saving, service, and quality initiatives, identify savings opportunities, and reduce meal wastage. Make day-to-day operational decisions to manage and mitigate safety and security risks through effective evaluation and decision-making based on conditions, hazards, and threats. Education & Experience

8 years of airline or airline catering experience. Minimum 2 years in a leadership role. Management experience in catering and high-volume food production. Should have direct experience in managing catering performance and supplier relationships. Willingness to travel globally on duty frequently. Knowledge of airline catering processes, procedures, and food safety practices, including maintaining food in line with Halal requirements. Excellent communication skills in both written and spoken English. High level of computer literacy (MS Office). Ability to analyze and synthesize data to identify opportunities and insights. Knowledge of food allergens, food safety, and Halal practices. Etihad Airways, the national airline of the UAE, was established in 2003 and has become one of the worldaEUR(TM)s leading airlines. Based in Abu Dhabi, Etihad flies to passenger and cargo destinations across the Middle East, Africa, Europe, Asia, Australia, and North America. Through its codeshare partners, Etihad offers access to hundreds of international destinations. The airline has received numerous awards for its service, cargo, loyalty program, and more. EtihadaEUR(TM)s Journey 2030 strategy aims to double its fleet size and triple its customer base over the next six years, striving to be the airline everyone wants to fly! Beware of fraudulent job offers claiming to represent Etihad. We will never ask for personal information, bank details, or payments during recruitment. Interviews are conducted face-to-face or via video/telephone before any formal offer. If asked for money, treat it as fraudulent. #J-18808-Ljbffr