Manager – Operations

Dubai, United Arab Emirates

Job Description

Overview:
Shamal Holding is a diversified investment firm that cultivates the extraordinary. Born in Dubai, we curate a unique portfolio of extraordinary investments, experiences and assets to generate meaningful outcomes. The investments we make are strategically chosen and thoughtfully nurtured, mirroring Dubai's ambition, spirit and energy. As a global investor, asset owner and developer we utilise our resources, know-how and connections, to deliver long-term value, wherever we operate
This role falls under our X- Dubai umbrella. And will lead operations, and growth for XDubai's attraction, ensuring exceptional guest experiences and community engagement. Responsibilities:

  • Oversee daily operations, opening/closing, ticketing, and customer service across both parks
  • Recruit, train, schedule, and lead diverse staff including coaches, play supervisors, and attendants
  • Enforce safety protocols, conduct inspections, and manage risk for high-impact and animal-related activities
  • Maintain cleanliness and upkeep of natural, built, and recreational park features
  • Respond to guest feedback and resolve service issues promptly to enhance visitor satisfaction
  • Develop and deliver engaging programs and seasonal events tailored to each park's audience
  • Propose and execute new attractions, features, or programs to drive innovation and keep parks competitive
  • Build and manage strategic partnerships with schools, sponsors, brands, and community groups
  • Collaborate with marketing to promote both parks and drive attendance through events and campaigns
  • Monitor and manage budgets, control costs, and optimize financial performance across both parks
  • Drive business development by identifying new revenue opportunities, expanding service offerings, and launching initiatives to grow visitation and customer loyalty
  • Track KPIs, generate reports, and contribute to strategic planning and growth initiatives
Qualifications:
Preferred Educational Qualifications and Professional Certifications
  • Bachelor's degree in Business Administration, Hospitality, Leisure Management, Sports Management, or related field.
Experience
  • A minimum of 5 years of operations management experience within recreation, entertainment, or leisure venues
For more information about Shamal, please visit our LinkedIn page https//
Note
Due to a high influx of profiles, only shortlisted candidates will be contacted

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Job Detail

  • Job Id
    JD1916373
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Dubai, United Arab Emirates
  • Education
    Not mentioned