Job Description

Overview:

Shamal Holding is a diversified investment firm that cultivates the extraordinary. Born in Dubai, we curate a unique portfolio of extraordinary investments, experiences and assets to generate meaningful outcomes. The investments we make are strategically chosen and thoughtfully nurtured, mirroring Dubai's ambition, spirit and energy. As a global investor, asset owner and developer we utilise our resources, know-how and connections, to deliver long-term value, wherever we operate

This role falls under our X- Dubai umbrella. And will lead operations, and growth for XDubai's attraction, ensuring exceptional guest experiences and community engagement.
Responsibilities:
Oversee daily operations, opening/closing, ticketing, and customer service across both parks Recruit, train, schedule, and lead diverse staff including coaches, play supervisors, and attendants Enforce safety protocols, conduct inspections, and manage risk for high-impact and animal-related activities Maintain cleanliness and upkeep of natural, built, and recreational park features Respond to guest feedback and resolve service issues promptly to enhance visitor satisfaction Develop and deliver engaging programs and seasonal events tailored to each park's audience Propose and execute new attractions, features, or programs to drive innovation and keep parks competitive Build and manage strategic partnerships with schools, sponsors, brands, and community groups Collaborate with marketing to promote both parks and drive attendance through events and campaigns Monitor and manage budgets, control costs, and optimize financial performance across both parks Drive business development by identifying new revenue opportunities, expanding service offerings, and launching initiatives to grow visitation and customer loyalty Track KPIs, generate reports, and contribute to strategic planning and growth initiatives

Qualifications:

Preferred Educational Qualifications and Professional Certifications

Bachelor's degree in Business Administration, Hospitality, Leisure Management, Sports Management, or related field.

Experience

A minimum of 5 years of operations management experience within recreation, entertainment, or leisure venues

For more information about Shamal, please visit our LinkedIn page

https//www.linkedin.com/company/shamalholding/

Note

Due to a high influx of profiles, only shortlisted candidates will be contacted