Job Description

When you think of food delivery in the MENA region, we'd be pretty surprised if talabat didn't pop into your mind first! Since delivering our first order in Kuwait in 2004, we've grown quite a lot over the past 17 years.

Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region with more than 3,000+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less!

Our philosophy is to make sure we do what is right for our ecosystem - our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and convenient way to contribute to important causes in their community through donating to local and international charities directly on talabat with a focus on food insecurity in the region. Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.

Role Summary:

Assist in managing overall logistics of the country in coordination with Country Head. Leading on-demand delivery operations and maintaining excellent customer experience 24/7. Taking ownership of process change, optimizing operations, service levels, and communication with stakeholders. Monitoring, measuring, and improving compliance and performance of riders and partners.

What's on Your Plate?

? Assist the top-management in developing operations strategy for effectively scaling the operations. You will be a liaison between the strategy team and implementation team
? Design new processes, optimise existing processes for smooth functioning of the logistics department

? Overlook UAE inventory and warehousing operations
? Lead all operation related matters which are common across all the cities
? Responsible for the country's rider happiness index, attrition rate and compliance rate
? Set up SOPs, policies and tools for safety / compliance of riders and vendors
? You will proactively collect feedback and will be responsible for tweaking processes to make them scalable and traceable
? Establish and implement mechanisms to ensure cross-functional alignment and clear escalation mechanisms
? Help with coordination of country level marketing and sales campaigns
? Coordinate with country logistics head on expansion, special projects and new initiatives
? Provide weekly updates to country management on projects & performance progress

What did we order?
? Bachelor's Degree, MBA is a plus
? 5-8 years of experience in food/grocery tech industry is highly preferred
? Extensive experience in Data Analytics
? Strong communication skills, both written and verbal. Urdu is a must, Arabic is a plus.
? People management skills: Experience of managing bigger group of people
? Stakeholder management skills: Experience in dealing with cross-cultural team members and cross-functional teams
? Ability to analyze data and derive insights from comprehensive data reports
? Ability to deal with ambiguity, work under pressure, handle stress