Job Description

Manager, Learning and Development
(4894) Rare Finds is a diverse collection of resorts celebrating the individuality and unique identity of a destination, with a distinct ability to captivate the imagination, and bring to the forefront the essence of a place.
Authentic and captivating, Bab Al Shams Desert Resort is a truly magical destination, where expertly curated itineraries and bespoke entertainment are the beating heart of our legendary desert-based destination. Part of our unique Rare Finds collection, the essence of Bab Al Shams joins our guests together to discover the most soulful experiences and humbling journeys, set against Dubai's endless dunes and rich culture. About The Role Drives company values and philosophy and ensures all training and development activities are strategically linked to the organization's mission and vision. Works with property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment. Key Duties and Responsibilities

• Responsible for managing the hotel's training function, including developing a complement of qualified departmental trainers and establishes a hotel system for generating training data and evaluating results
• Analyze training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Business Plan for the General Manager and Executive Committee for review
• Design, produce and implement training programmes which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective
• Prepare annual training plans and training calendars for the hotel
• To plan, design and facilitate the delivery of programs as required
• Obtain a network of specialist training professionals who can assist with the conduct of training programmes for advanced or specialist training
• To follow through to make sure that both individual and organizational goals are achieved based on the agreed Development Plans in their Performance Appraisals
• Assist Department Trainers in preparing and conducting departmental training and assess accordingly
• Assist HR Director and the team with Human Resources activities as required
• Ensures full implementation and adherence to the hotel Talent Development Operations Standards Manual as well as all additional Corporate Add-on Policies and Procedures.
• Conducting a TNA and in conjunction with the Training department develops the hotel's annual training plan. Aligning the plan to support business objectives both short, medium and long term.
• Monitors the annual training plan on a quarterly basis to ensure programme and evaluates that learning objectives have been met and acquired skills and knowledge are being transferred back in the work place.
• Responsible for all aspects of the colleague training and development life cycle: orientation, regulatory certifications, career progression, performance management. Adhering to all required UAE laws as well as following international best practice.
• Develop and maintain effective employee relations through: advocating consistent and fair recognition; consistent and fair management; ensuring regular and timely feedback on performance; encouraging multi directional communication; ensuring colleagues are actively encouraged and supported to develop their knowledge, skills and competencies etc.
• To assist the Human Resources Department with the Employee Metrix on-line employee satisfaction survey ensuring the survey is administered according to Hotel Corporate policies and procedures. Assists Departments to ensure their post survey departmental action plans are formulated within pre-set deadlines to enhance and or improve upon highlighted issues.
• Monitors the Customer Metrix reports and guest satisfaction ratings. Discusses the same with Department Heads to address any performance issues within the Department that are impacting upon guest service.
• Collaborates with the Management Team to monitor colleague performance to ensure all persons are working to a standard that contributes to the achievement of the hotels business objectives.
• Ensures that all training systems are fully implemented within all departments and regularly reviews the same, revising and updating as required: new employee training plans; cross training; buddy system; new employee monthly checklist; on-job training etc.
• Ensures that all mandatory corporate training programmes are implemented according to the required standards.
• Ensuring that Managers keep up to date performance journals of all team members.
• Ensures that individual development plans as a result of performance appraisals are followed up on a quarterly basis and colleagues are actively encouraged in their continual professional development.
• In conjunction with the Human Resources Department assists in the creation of a Succession Planning system for all grades to ensure consistency in service and to promote career development within the hotel/group.
• Ensures that all Training related documentation is kept up to date; filed accordingly to the Hotel Talent Development Operations Manual and best practice data protection laws.
• Creates a training library of learning materials made accessible for all hotel colleagues to promote self-study.
• Compiles monthly training reports as per hotel requirements.
• Keeps updated with all new training related systems, strategies and new products in the market.

Skills, Experience & Educational Requirements

• Degree in Training/ Hospitality/ Human Resources or any other related courses
• Corporate certification in training programs may be required such as Storyline and Articulate 360
• 5 years' experience in similar role in a five star hotel in middle east
• People management experience
• Strong orientation towards customer service
• Highly organized and proactive and be able to meet deadlines in a fast-paced environment
• Proficient in the use of Microsoft Office
• Good writing skills
• Problem solving, analytical, reasoning, motivating, organizational and training abilities

Join a team that is warm, caring, connected and empowered to create truly unique experiences. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories. Job Type: Full-time