Job Description

Responsibilities

The primary duties of a Laptop Repair and Refurbishing Manager include:

Team Leadership and Mentorship:

Leading, mentoring, and training a team of repair technicians, fostering a culture of excellence and continuous improvement.

Operations Management:

Overseeing all aspects of the repair and refurbishment operations, ensuring high-quality service delivery and adherence to company standards.

Process Improvement:

Developing and implementing efficient repair procedures and workflows to optimize turnaround times while maintaining quality.

Quality Control & Testing:

Ensuring all refurbished equipment undergoes thorough testing and quality control assessments to ensure proper functioning and compliance with refurbishment standards.

Inventory and Asset Management:

Managing the inventory of spare parts, tools, and refurbished assets, coordinating with supply chain teams for procurement, and maintaining accurate records.

Technical Oversight:

Providing expert guidance on complex diagnostics and component-level repairs (e.g., motherboard, screen, and battery replacements), including advanced soldering or BGA rework if required.

Data Security and Compliance:

Ensuring all data on customer and company equipment is handled securely and wiped according to data safety protocols and industry regulations (e.g., GDPR).

Customer and Vendor Relations:

Collaborating with cross-functional teams, external vendors, and customers to address complex issues, manage expectations, and ensure satisfaction.

Performance Monitoring:

Monitoring and reporting on key performance indicators (KPIs) related to repair operations and implementing initiatives to meet or exceed targets.
Required Skills and Qualifications

Experience:

5+ years of experience in computer/laptop repair and technical support, with proven experience in a leadership or supervisory role.

Technical Expertise:

Deep expertise in diagnosing and repairing laptop hardware and software issues across various brands (e.g., Dell, HP, Apple, Lenovo).

Problem-Solving:

Excellent problem-solving, analytical thinking, and critical thinking skills to resolve complex technical challenges.

Soft Skills:

Strong leadership, communication, and interpersonal skills to manage a team effectively and interact with clients.

Certifications:

Relevant certifications like CompTIA A+, Network+, or manufacturer-specific credentials are a significant advantage.

Education:

A diploma, associate degree, or degree in computer science, engineering, or a related technical field is often preferred.
Job Type: Full-time

Pay: AED3,000.00 - AED6,000.00 per month