Job Description

Manager, Guest Service (7962)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. With an atmosphere that's chic but wonderfully unstuffy(TM), and a team who are meticulous but warm, we seek to exceed our guests' expectations at every possible turn.

Behold the dawn of a new, all-encompassing resort experience in Dubai - One&Only One Za'abeel. A vibrant hub for business, a magnetic stage for entertainment, and a haven for inner-city wellness, this new Dubai resort will be more than a trailblazing icon of the skyline, and it will be an utterly unrivalled urban oasis. With abundant knowledge and generosity, we anticipate our guest's every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it's our passion.

About the Role: One&Only One Za'abeel is seeking a dynamic and experienced Manager, Service to join our pre-opening team. As the Manager, Service, you will be responsible for ensuring that the needs and expectations of our guests are met and exceeded. You will have a passion for providing exceptional customer service and delivering a luxurious experience to our guests.

Role Responsibilities:

Welcome guests upon arrival and ensure a smooth check-in process

Handle guest service requests and in a timely and professional manner

Maintain a high level of knowledge about the hotel's services and amenities

Coordinate with various hotel departments to ensure guest requests are fulfilled promptly and efficiently

Monitor guest feedback and take appropriate action to improve guest satisfaction

Train and supervise guest services, concierge, transportation colleagues to ensure they provide exceptional customer service

Foster positive relationships with guests to encourage repeat business and positive review

Key Skills and Requirements:

Minimum of 5 years of experience in guest service or a similar role in a luxury hotel

Detailed oriented with a strong eye for details

Strong communication, interpersonal, and leadership skills

Excellent problem-solving and decision-making abilities

Ability to work in a fast-paced environment and handle multiple tasks simultaneously

Fluent in English, both written and oral

Knowledge of other languages is an advantage

Familiarity with hotel reservation systems and Microsoft Office Suite

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.