Company Description

Magnati is a regional leader in the payment solutions industry focused on direct acquiring, issuer processing and acquiring processing.

Magnati provides government, merchant and institutional clients with an intelligent payments platform that monetises data, using next generation technology to deliver improved experiences and increased efficiency. The Magnati brand is charged with energy and potential and is set to transform payments into possibilities.

Headquartered in Abu Dhabi, Magnati\'s expertise and relationships provide a platform for Magnati to attract international partners, while setting a new standard for innovation and delivery in the payments industry.



KEY ACCOUNTABILITIES:

• Take ownership on identifying all fraud incidents reported by various channels within the bank.
• Take ownership on gathering all possible information while investigating incidents.
• Assist VP & Head of FCRM, Payments Co. - Operations in Gaps identification, Facts findings, recommendation, and closure of investigation.
• Initiate urgent actions as and when required to prevent future financial & reputational loss.

Job Context * Close review of card Fraud incident received from different channels & conduct the investigation immediately.

• Close review of Merchant related Fraud received from various channels and conduct thorough investigation.
• Liaise with Relationship manager, Payment service provider and other relevant stakeholder to complete investigation merchant related fraud incident.
• Pick up the sample cases based on the sample criteria that is in place and conduct the investigation.
• Coordinate with card monitoring team for initiation of fund recall and good faith request for Non- OTP compromise fraud case.
• Conduct the Mystery shopping of the merchant as and when required, prepare the report, and submit to the Unit Head for further recommendation.
• Handling the compliance related incidents from card schemes such as EFM, ECM, VFMP, VAMP, GBPP & BRAM etc. from Visa & MasterCard in co-ordination with Acquiring Business Team, PSP, Issuing & Acquiring Fraud Monitoring Team.
• Conduct the strategic rules review for cards and merchant monitoring team bi-annually.
• Sharing the monthly performance presentation with Head Fraud Control Unit, Payco.
• Assist in the preparation of Investigation reports with findings, remediation & mitigation plan, then submission of the same to the Head of the Unit for further recommendation.
• Maintain Daily and monthly MIS related to card & Merchant fraud investigation.

People Management * Collaborate with all Stakeholders to ensure seamless assignments delivery

• Demonstrate adherence to FAB\'s values

Strategic Contribution * Support VP & Head of FCRM, Payments Co. - Operations in implementation of FCRM (Fraud Control & Risk Management) Strategy in alignment with the Payments Co. - Operations Framework to ensure vertical alignment and horizontal integration with other interfacing departmental strategies

• Ensure internal dashboard and action plan is updated prior to Operations-Review Meeting, monthly team meetings.

Budgeting and Financial Planning * Support VP & Head of FCRM, Payments Co. - Operations in control and management of budgets allocated for all Fraud Control & Risk Management - Cards & Merchants projects

Qualifications

• University Graduate.
• At least 5+ years\' experience of Risk and fraud related activities in a Card Centre.
• Good English communication skills. (Spoken & Written).
• Knowledge of Arabic will be an added advantage.
• Knowledge of Visa & MasterCard Rules and Regulations.
• Good analytical skills.
• Self-correspondence ability.
• Good Telephone manners.
• Proficient in PC skills such word & excel.

First Abu Dhabi Bank