to oversee daily operations and lead a team in delivering excellent service. The ideal candidate will have a passion for hospitality, strong leadership skills, and experience in food service or retail management.
Key Responsibilities:
Oversee daily store operations, including opening and closing procedures.
Ensure cleanliness, organization, and safety standards are maintained.
Manage inventory and place orders to ensure product availability.
Recruit, train, schedule, and supervise staff.
Foster a positive team environment with clear expectations and ongoing feedback.
Monitor employee performance and enforce company policies.
Deliver exceptional customer experiences.
Resolve customer complaints professionally and promptly.
Ensure staff provide friendly and efficient service.
Monitor daily sales and work to achieve revenue targets.
Suggest promotions or events to attract customers.
Keep displays and product offerings appealing and up-to-date.
Maintain accurate records of sales, inventory, and staff hours.
Prepare weekly reports for upper management or owners.
Ensure compliance with health and safety regulations.
Qualifications & Skills :
High school diploma or equivalent (Associate's or Bachelor's degree is a plus)
2+ years of experience in food service, hospitality, or retail management
Strong leadership and organizational skills
Excellent communication and customer service skills
Ability to work flexible hours, including evenings, weekends, and holidays